Quality Support Representative (Pharmacy Technician))

CITYWIDE RX LLC; Columbus (OH); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Group Life Insurance

Short-Term Disability

401(k) with company match

Paid time off and paid holidays

Paid training and registration support

Advancement opportunities

Job summary

SpecialtyRx, Inc. is seeking a Facility Support Specialist to serve as the main liaison between SpecialtyRx and partnered long-term care facilities.

You will ensure seamless communication, timely issue resolution, and accurate data management to support patient safety. The role involves investigating issues, maintaining facility lists, and coordinating with Account Executives and department heads to deliver requested medications and supplies.

Qualifications

• Must have Ohio Pharmacy Technician license.
• Experience in Long Term Care Pharmacy and customer service preferred.
• Courteous and polite phone skills.
• Detail oriented and organized.
• Must be able to multitask.
• Excellent verbal and written communication skills.
• Must think critically and solve problems efficiently.

Responsibilities

• Investigate and provide detailed information to Account Executives via Mediprocity, email, and phone.
• Maintain accurate facility information and backup lists.
• Complete Occurrence Reports for Compliance review and department heads.
• Identify trends in facility-related complaints for internal resolutions.
• Coordinate delivery of medications and supplies with Account Executives and heads of departments.
• Respond promptly to facility inquiries via Mediprocity, email, or phone.
• Annually update House Stock and MD lists for accuracy.
• Manage facility communications and data updates to ensure timely issue resolution.

Skills

Phone etiquette

Detail oriented

Multitasking

Verbal communication

Written communication

Critical thinking

Problem solving

Education

Ohio Pharmacy Technician license (OH)

Job description

• Base Pay $18.00 - $21.00 / Hour

• Email [e-mail]

About the Job:

The Facility Support Specialist serves as the primary liaison between SpecialtyRx and partnered long-term care facilities. This role ensures seamless communication, timely issue resolution, and accurate data management to support the pharmacy’s commitment to exceptional service and patient safety.

Responsibilities:

Investigate and provide detailed information to Account Executive issues via Mediprocity, email, phone call, etc.

Maintain accurate facility information (facility lists, backup lists, etc.)

Complete Occurrence Reports on recurring issues to be evaluated by the Compliance Officer and shared with department heads.

Identify trends in facility-related complaints to assist in internal pharmacy resolutions.

Communicate with department heads and supervisors to assist in the delivery of specifically requested items.

Handle emails and phone calls directly from facility administration and account executives.

Annually update House Stock and MD lists for accuracy.

Respond promptly to facility inquiries via Mediprocity, email, and phone to ensure timely issue resolution.

Collaborate with Account Executives and department heads to coordinate delivery of requested medications and supplies.

Track and identify patterns in facility-related concerns to assist in proactive process improvement.

Maintain up-to-date facility lists, backup contacts, and other key records.

Qualifications:

Ohio Board of Pharmacy Pharmacy Technician license (required).

Experience in Long Term Care Pharmacy and customer service preferred.

Courteous and polite phone skills.

Detail oriented and organized.

Must be able to multitask.

Must possess excellent verbal and written communication skills.

Must be able to think critically and solve problems efficiently.

Job Type

Full-time. 12p-8:30pm Monday- Friday

What We Offer:

• Competitive hourly pay (based on experience).
• Consistent schedules (day, evening, overnight, and weekend shifts available).
• Health, dental, and vision insurance.
• Group Life Insurance and Short-Term Disability.
• Paid time off and paid holidays.
• 401(k) with company match.
• Paid training and registration support.
• Advancement opportunities (Senior Technician, Lead roles, IV training, Data Entry training).

EEO Statement:

SpecialtyRx, Inc. is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state, or local law.

EO/Minorities/Females/Disabled/Veterans.

About SpecialtyRx:

SpecialtyRx is proud to be a beacon for inclusion, collaboration and diversity. Everyone cares in the same language, and we draw from each community to be for each community.