Client Success Manager, Long-Term Care - Central Florida

Specialty Rx, INC.; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

SpecialtyRx, Inc. is seeking a Client Services Manager to oversee relationships with long-term care facilities and assisted living communities in Central Florida.

Under the supervision of the Director of Client Services, you will ensure high-quality service and maintain strong client partnerships. Responsibilities include facility visits, timely inquiries response, and collaboration with pharmacy staff to resolve issues and ensure compliance through audits.

Qualifications

• Must be local to the surrounding areas of Central Florida.
• Long Term Care Pharmacy experience preferred.
• Extensive knowledge of health care procedures.
• Ability to make quick decisions, establish priorities and concentrate on detailed information.
• Driven and motivated problem-solver.
• Ability to work independently and team player.
• Good organizational and interpersonal skills.
• A valid driver's license and reliable transportation required.
• Willing to drive long distances in the State of Florida.

Responsibilities

• Schedule and perform routine visits to assigned facilities.
• Respond in a professional and timely manner to inquiries from client facilities.
• Ability to relate to client needs.
• Work with pharmacy staff to obtain information to share with client facilities and to solve client facility issues.
• Perform audits of medication and treatment carts for survey preparation.
• Audit antibiotics/PO/IV and back-up boxes to ensure proper par levels are maintained and medications are not expired.
• Audit emergency boxes to ensure proper seal(s) are placed and medications are not expired.
• Develop and maintain relationships with Administrators and Director of Nursing of client facilities to facilitate position responsibilities.

Skills

Client relationship management

Attention to detail

Independent work

Team collaboration

Job description

SpecialtyRx, Inc. is seeking a Client Services Manager to oversee relationships with long-term care facilities and assisted living communities in Central Florida.

Under the supervision of the Director of Client Services, you will ensure high-quality service and maintain strong client partnerships. Responsibilities include facility visits, timely inquiries response, and collaboration with pharmacy staff to resolve issues and ensure compliance through audits.