Quality Support Pharmacy Technician

SpecialtyRx, Inc; Columbus (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Group life insurance

Short-term disability

Paid time off

Paid holidays

401(k) with company match

Paid training and registration support

Advancement opportunities

Job summary

SpecialtyRx, Inc. is seeking a Facility Support Specialist to act as the main liaison between the company and long-term care facilities. The role ensures clear communication, timely issue handling, and accurate data management to support safe patient care.

You will investigate facility issues, maintain facility lists, and collaborate with account executives and department heads to deliver medications and supplies. Strong communication and multitasking skills are essential.

Qualifications

• Must hold an Ohio Pharmacy Technician license.
• Experience in Long Term Care Pharmacy or healthcare customer service preferred.
• Strong verbal and written communication skills.
• Ability to multitask and manage multiple facility records.

Responsibilities

• Investigate and provide detailed information to Account Executives about facility issues via Mediprocity, email, or phone.
• Maintain accurate facility information and lists; update house stock and MD lists annually.
• Complete Occurrence Reports for recurring issues for Compliance Officer review.
• Identify trends in facility-related complaints to support internal resolutions.
• Coordinate with Account Executives and department heads to deliver medications and supplies as requested.
• Respond promptly to facility inquiries to ensure timely issue resolution.
• Track patterns to support proactive process improvements.
• Maintain up-to-date facility lists, backup contacts, and key records.

Skills

Customer service

Communication skills

Multitasking

Detail oriented

Computer literacy

Education

Pharmacy Technician license (Ohio Board of Pharmacy)

Job description

About The Job

The Facility Support Specialist serves as the primary liaison between SpecialtyRx and partnered long‑term care facilities. This role ensures seamless communication, timely issue resolution, and accurate data management to support the pharmacy’s commitment to exceptional service and patient safety.

About The Job

The Facility Support Specialist serves as the primary liaison between SpecialtyRx and partnered long‑term care facilities. This role ensures seamless communication, timely issue resolution, and accurate data management to support the pharmacy’s commitment to exceptional service and patient safety.

Responsibilities

• Investigate and provide detailed information to Account Executive issues via Mediprocity, email, phone call, etc.
• Maintain accurate facility information (facility lists, backup lists, etc.)
• Complete Occurrence Reports on recurring issues to be evaluated by the Compliance Officer and shared with department heads.
• Identify trends in facility‑related complaints to assist in internal pharmacy resolutions.
• Communicate with department heads and supervisors to assist in the delivery of specifically requested items.
• Handle emails and phone calls directly from facility administration and account executives.
• Annually update House Stock and MD lists for accuracy.
• Respond promptly to facility inquiries via Mediprocity, email, and phone to ensure timely issue resolution.
• Collaborate with Account Executives and department heads to coordinate delivery of requested medications and supplies.
• Track and identify patterns in facility‑related concerns to assist in proactive process improvement.
• Maintain up‑to‑date facility lists, backup contacts, and other key records.

Qualifications

• Ohio Board of Pharmacy Pharmacy Technician license (required).
• Experience in Long Term Care Pharmacy and customer service preferred.
• Courteous and polite phone skills.
• Computer literate.
• Detail oriented and organized.
• Must be able to multitask.
• Must possess excellent verbal and written communication skills.
• Must be able to think critically and solve problems efficiently.

Job Type

Full‑time. 12p-8:30pm Monday- Friday

What We Offer

• Competitive hourly pay (based on experience).
• Consistent schedules (day, evening, overnight, and weekend shifts available).
• Health, dental, and vision insurance.
• Group Life Insurance and Short‑Term Disability.
• Paid time off and paid holidays.
• 401(k) with company match.
• Paid training and registration support.
• Advancement opportunities (Senior Technician, Lead roles, IV training, Data Entry training).

EEO Statement

SpecialtyRx, Inc. is fully committed to employing a diverse workforce.

We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state, or local law.

EO/Minorities/Females/Disabled/Veterans.

About SpecialtyRx

SpecialtyRx is proud to be a beacon for inclusion, collaboration and diversity. Everyone cares in the same language, and we draw from each community to be for each community.