Quality Support Pharmacy Technician

Specialtyrx; Columbus (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly pay

Consistent schedules

Health, dental, and vision insurance

Group Life Insurance and Short-Term D

Paid time off and holidays

401(k) with company match

Paid training and registration support

Advancement opportunities

Job summary

SpecialtyRx is seeking a Facility Support Specialist to act as the primary liaison between the company and partnered long-term care facilities. You will ensure timely issue resolution and accurate data management to support patient safety.

Responsibilities include maintaining facility information, coordinating deliveries with Account Executives, and generating reports for compliance. Strong communication and multitasking skills are essential.

Qualifications

• Ohio Pharmacy Technician license required.
• Experience in Long Term Care Pharmacy and customer service preferred.
• Courteous, polite phone skills.
• Computer literate.
• Detail oriented and organized.
• Must multitask and communicate clearly.

Responsibilities

• Act as liaison between SpecialtyRx and long-term care facilities.
• Maintain facility lists and backup contacts.
• Complete Occurrence Reports for Compliance.
• Identify trends in facility-related issues for resolution.
• Coordinate delivery of medications and supplies with Account Executives.

Skills

Phone etiquette

Detail oriented

Multitasking

Verbal and written communication

Critical thinking

Computer literacy

Education

Ohio Board of Pharmacy Pharmacy Technician license

Tools

Mediprocity

Job description

About the Job:

The Facility Support Specialist serves as the primary liaison between SpecialtyRx and partnered long-term care facilities. This role ensures seamless communication, timely issue resolution, and accurate data management to support the pharmacy's commitment to exceptional service and patient safety.

Responsibilities:

• Investigate and provide detailed information to Account Executive issues via Mediprocity, email, phone call, etc.
• Maintain accurate facility information (facility lists, backup lists, etc.)
• Complete Occurrence Reports on recurring issues to be evaluated by the Compliance Officer and shared with department heads.
• Identify trends in facility-related complaints to assist in internal pharmacy resolutions.
• Communicate with department heads and supervisors to assist in the delivery of specifically requested items.
• Handle emails and phone calls directly from facility administration and account executives.
• Annually update House Stock and MD lists for accuracy.
• Respond promptly to facility inquiries via Mediprocity, email and phone to ensure timely issue resolution.
• Collaborate with Account Executives and department heads to coordinate delivery of requested medications and supplies.
• Track and identify patterns in facility-related concerns to assist in proactive process improvement.
• Maintain up-to-date facility lists, backup contacts, and other key records.

Qualifications:

• Ohio Board of Pharmacy Pharmacy Technician license (required).
• Experience in Long Term Care Pharmacy and customer service preferred.
• Courteous and polite phone skills.
• Computer literate.
• Detail oriented and organized.
• Must be able to multitask.
• Must possess excellent verbal and written communication skills.
• Must be able to think critically and solve problems efficiently.

Job Type

Full-time. 12p-8:30pm Monday- Friday

What We Offer:

• Competitive hourly pay (based on experience).
• Consistent schedules (day, evening, overnight, and weekend shifts available).
• Health, dental, and vision insurance.
• Group Life Insurance and Short-Term Disability.
• Paid time off and paid holidays.
• 401(k) with company match.
• Paid training and registration support.
• Advancement opportunities (Senior Technician, Lead roles, IV training, Data Entry training).

EEO Statement:

SpecialtyRx, Inc. is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state, or local law.

EO/Minorities/Females/Disabled/Veterans.

About SpecialtyRx:

SpecialtyRx is proud to be a beacon for inclusion, collaboration and diversity. Everyone cares in the same language, and we draw from each community to be for each community.