Logistics Support & Customer Service Advisor

DHL Express; Guam; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive Pay

401K with company match

Medical, Dental, Vision

Job summary

DHL Express in Guam seeks a customer service and operations support associate at the Service Center. You will answer phones, greet visitors, resolve billing issues, and assist in shipment tracking.

The role requires strong communication, proficiency with Microsoft Office, and the ability to lift up to 70 lbs; FAA/TSA/CBP background checks may be required, contributing to a dynamic logistics team.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong Communication Skills (both oral and written).
• Proficient in Microsoft Office Products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background.

Responsibilities

• Provides customer service, sales and operational support for the Service Center
• Answers phone and greets visitors
• Resolves billing problems in relation to the Service Center
• Research shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
• Communicates with Sales/Service to resolve customer problems
• Able to lift up to 40 pounds. Accept over-the-counter shipments and secure payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
• May process or prepare import/export documentation and assist in the customs clearance process in some markets

Skills

Strong communication skills

Previous experience in customerService

Education

High School Degree or Equivalent

Tools

Microsoft Office (Outlook Excel Word)

Job description

DHL Express in Guam seeks a customer service and operations support associate at the Service Center. You will answer phones, greet visitors, resolve billing issues, and assist in shipment tracking.

The role requires strong communication, proficiency with Microsoft Office, and the ability to lift up to 70 lbs; FAA/TSA/CBP background checks may be required, contributing to a dynamic logistics team.