Field Services Pro: Logistics & Customer Support

DHL Express; Kansas City (MO); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision insurance

Job summary

DHL Express is currently hiring for a Casual Service Agent to provide operational management and support at the service center, ensuring efficient and timely handling of customer materials and shipments.

The role requires a high school degree, customer service experience, strong communication skills, and proficiency with Microsoft Office. Compliance with safety, security and regulatory policies is mandatory.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong communication skills (oral and written).
• Proficient in Microsoft Office products (Outlook, Excel, Word).

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Research shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
• May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Skills

Strong communication

Microsoft Office

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

DHL Express is currently hiring for a Casual Service Agent to provide operational management and support at the service center, ensuring efficient and timely handling of customer materials and shipments.

The role requires a high school degree, customer service experience, strong communication skills, and proficiency with Microsoft Office. Compliance with safety, security and regulatory policies is mandatory.