Logistics Quality Assurance & Training Specialist

DHL Express; Los Angeles (CA); On-site; USD 76,000 - 101,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Paid Time Off

Employee Discount Program

Employee Assistance & Work Life

Outstanding training opportunities

Job summary

DHL Express is seeking a Gateway Quality Assurance & Training Specialist to support quality, compliance and performance objectives for gateway operations. You will administer and deliver QA and training programs for import/export activities, auditing performance, identifying gaps and coaching staff to improve accuracy and regulatory adherence.

Working with operations leaders, you will monitor competency, measure training effectiveness, and contribute to process improvements and new system

Qualifications

• 3 years’ experience in logistics, transportation, warehouse or related field preferred.
• Analytical mindset and strong communication skills are essential.
• Ability to effectively present and facilitate trainings.

Responsibilities

• Evaluate performance quality and compliance.
• Set quality objectives and provide ongoing feedback.
• Identify skill gaps and define training priorities with leaders.
• Conduct post-training evaluations and coaching to gauge effectiveness.
• Schedule, deliver and facilitate individual or group training programs.
• Reinforce mandated and department-specific training programs.
• Collaborate to improve Learning and Development systems and processes.
• Consult with managers to enhance eLearning solutions.
• Participate in cross-departmental improvements and system releases.
• Manage Gateway Exception Handling operations including warehouse and ramp searches.

Skills

Analytical mindset

Strong communication

Facilitation skills

DHL systems knowledge

Organizational skills

Adaptability

Tools

DHL systems

Job description

DHL Express is seeking a Gateway Quality Assurance & Training Specialist to support quality, compliance and performance objectives for gateway operations. You will administer and deliver QA and training programs for import/export activities, auditing performance, identifying gaps and coaching staff to improve accuracy and regulatory adherence.

Working with operations leaders, you will monitor competency, measure training effectiveness, and contribute to process improvements and new system