QA Supervisor: Lead Quality Systems & Compliance

Deutsche Post; Mechanicsburg (Cumberland County); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted stock purchase

401K

Generous PTO

Job summary

DHL Supply Chain is seeking a Quality Assurance Supervisor to oversee QA programs and daily QA activities across the site. The role supervises hourly associates and collaborates with QA management to uphold the DHL Quality Management System and customer/regulatory requirements.

The position emphasizes continuous improvement, metrics tracking, and effective training to ensure compliance and service excellence.

Qualifications

• Bachelor's degree preferred; QA knowledge a plus.
• Proven people management experience and strong communication skills.
• Experience with data analysis and QA processes.

Responsibilities

• Maintain and improve the QA system, including audits, CAPA, change control, and document control.
• Support regulatory, customer, and 3rd-party audits; track QA metrics.
• Supervise and train hourly associates in QA activities.
• Develop regular QA management reports and insights.
• Ensure compliance with regulatory requirements and customer service standards.

Skills

People management

Communication (written and verbal)

Data analysis

Training and facilitation

Self management

Computer applications

QA knowledge

Education

Bachelor's Degree

Job description

DHL Supply Chain is seeking a Quality Assurance Supervisor to oversee QA programs and daily QA activities across the site. The role supervises hourly associates and collaborates with QA management to uphold the DHL Quality Management System and customer/regulatory requirements.

The position emphasizes continuous improvement, metrics tracking, and effective training to ensure compliance and service excellence.