Training & Quality Lead for Warehouse Ops

DHL eCommerce; Irving (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

401k match

Medical, Dental, Vision

Tuition Reimbursement

Paid Time Off

Holidays

Employee Discount

Work Life Program

Short/Long Disability

Life Insurance

Job summary

DHL eCommerce in Irving, TX is seeking a Training & Quality Specialist to train hourly workers and audit quality across the distribution center. You’ll implement DHL’s training program, coach staff, and support continuous improvement initiatives aligned with the company’s quality goals.

The role requires strong English, effective communication, and proficiency with basic Excel; prior experience in training or quality in logistics is a plus. Competitive pay and benefits are offered.

Qualifications

• High school diploma required; degree/qualification in area a plus.
• 1 year training or quality experience in logistics preferred for external candidates; internal candidates: 6 months in DHL operations.

Responsibilities

• Train hourly and agency workers using DHL Training methodology.
• Conduct on-the-job training and cross training including safety and quality methods.
• Coach employees and provide development feedback; administer 30-day SOP.
• Perform quality audits, inspect labeling, containers, and routing; report issues.
• Prepare daily training activity reports and support root-cause analysis.

Skills

Communication

English proficiency

Continuous improvement

Time management

Ability to train others

Team coordination

Problem solving

Work under pressure

Education

High school diploma

Degree or further qualification (plus)

Tools

Excel

TWI Certification

Job description

DHL eCommerce in Irving, TX is seeking a Training & Quality Specialist to train hourly workers and audit quality across the distribution center. You’ll implement DHL’s training program, coach staff, and support continuous improvement initiatives aligned with the company’s quality goals.

The role requires strong English, effective communication, and proficiency with basic Excel; prior experience in training or quality in logistics is a plus. Competitive pay and benefits are offered.