Logistics Programs Manager: Customer Growth & Lean

GXO Logistics, Inc.; Midlothian (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability benefits

Job summary

GXO Logistics, Inc. is seeking a Programs Manager to lead the customer experience and set a strategic direction for account growth.

The role focuses on delivering exceptional service, contract-level performance, and growth initiatives with clients using industry-leading tools and processes. The position is based in Texas on-site, requiring 4+ years in logistics or supply chain roles, strong communication, and cross-functional leadership.

Qualifications

• 4 years of relevant experience.
• Confirmed logistics or supply chain management experience.
• Superior knowledge of the supply chain vertical.
• Project management experience.

Responsibilities

• Provide dedicated account management support in several areas, including issue resolution, financial performance, adherence to contract terms and solution design and pricing.
• Handle customer expectations and provide recommendations for strategic initiatives.
• Handle the contracts for assigned accounts as well as all account-driven activities.
• Develop short-term and long-range plans and goals for the organization.
• Ensure attainment of annual profit, efficiency, and quality goals at each client engagement.
• Direct capital expenditure and asset deployment activities.
• Inspire and ensure a Lean culture.

Skills

Written and verbal communication

Project management

Logistics knowledge

Relationship building

Education

Bachelor’s degree in a related field

Job description

GXO Logistics, Inc. is seeking a Programs Manager to lead the customer experience and set a strategic direction for account growth.

The role focuses on delivering exceptional service, contract-level performance, and growth initiatives with clients using industry-leading tools and processes. The position is based in Texas on-site, requiring 4+ years in logistics or supply chain roles, strong communication, and cross-functional leadership.