Logistics & Order Support Specialist

GetJobSmart; Louisville (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off (vacation, sick leave, &

Job summary

Harbor East Corp. in Louisville, KY seeks a Customer Service Representative for full-time employment. The role involves handling customer inquiries, resolving complaints, and supporting order processing to ensure smooth logistics services.

You will work in a collaborative Louisville office, provide multi-channel support, and maintain accurate records while focusing on customer satisfaction and efficient operations. A strong team is offered.

Qualifications

• High school diploma or equivalent, with at least 1 year of customer service experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computer software, including Microsoft Office and customer relationship management (CRM) systems.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with the logistics and supply chain industry is a plus.

Responsibilities

• Answer and resolve customer inquiries and complaints promptly and professionally.
• Assist customers with order tracking, shipping, and delivery information.
• Maintain accurate and up-to-date records of customer interactions.
• Collaborate with other departments to ensure customer issues are resolved efficiently.
• Provide exceptional customer service through various communication channels, including phone, email, and chat.
• Stay informed about company policies and procedures to provide accurate information to customers.

Skills

Communication

Interpersonal skills

Problem-solving

Attention to detail

Under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

Harbor East Corp. in Louisville, KY seeks a Customer Service Representative for full-time employment. The role involves handling customer inquiries, resolving complaints, and supporting order processing to ensure smooth logistics services.

You will work in a collaborative Louisville office, provide multi-channel support, and maintain accurate records while focusing on customer satisfaction and efficient operations. A strong team is offered.