Customer Service Representative

Harbor East Corp.; Louisville (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off (vacation, sick leave, &

Job summary

Harbor East Corp. in Louisville, KY seeks a Customer Service Representative for full-time employment. The role involves handling customer inquiries, resolving complaints, and supporting order processing to ensure smooth logistics services.

You will work in a collaborative Louisville office, provide multi-channel support, and maintain accurate records while focusing on customer satisfaction and efficient operations. A strong team is offered.

Qualifications

• High school diploma or equivalent, with at least 1 year of customer service experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computer software, including Microsoft Office and customer relationship management (CRM) systems.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with the logistics and supply chain industry is a plus.

Responsibilities

• Answer and resolve customer inquiries and complaints promptly and professionally.
• Assist customers with order tracking, shipping, and delivery information.
• Maintain accurate and up-to-date records of customer interactions.
• Collaborate with other departments to ensure customer issues are resolved efficiently.
• Provide exceptional customer service through various communication channels, including phone, email, and chat.
• Stay informed about company policies and procedures to provide accurate information to customers.

Skills

Communication

Interpersonal skills

Problem-solving

Attention to detail

Under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

Harbor East Corp. seeks a Customer Service Representative in Louisville, KY for full-time employment. The role offers a salary range of $42,000 to $61,576 per year and is valid until November 22, 2026.

As a Customer Service Representative, you will handle customer inquiries, resolve complaints, and provide support for our logistics and supply chain services. You will also assist in order processing and maintain accurate records.

You will work in a team environment at our Louisville office. The workplace is in Kentucky, and you will collaborate with colleagues to ensure customer satisfaction and operational efficiency.

The annual salary range for this position is between $42,000 and $61,576, providing a competitive compensation package. Employees can expect comprehensive health insurance coverage, including medical, dental, and vision plans, to ensure their well-being and that of their families. Additionally, the company offers robust retirement plans, such as a 401(k) with a generous employer match, to help employees save for their future. Paid time off includes vacation days, sick leave, and holidays, allowing employees to balance work and personal life effectively. These benefits are designed to support employees' overall health, financial security, and work-life balance.

You should have excellent communication skills, a high school diploma or equivalent, and previous experience in customer service. Proficiency in English is required, and basic computer skills are a plus.

What you will do:

1. Answer and resolve customer inquiries and complaints promptly and professionally.
2. Assist customers with order tracking, shipping, and delivery information.
3. Maintain accurate and up-to-date records of customer interactions.
4. Collaborate with other departments to ensure customer issues are resolved efficiently.
5. Provide exceptional customer service through various communication channels, including phone, email, and chat.
6. Stay informed about company policies and procedures to provide accurate information to customers.

What we need:

1. High school diploma or equivalent, with at least 1 year of customer service experience.
2. Excellent communication and interpersonal skills.
3. Strong problem-solving abilities and attention to detail.
4. Proficiency in using computer software, including Microsoft Office and customer relationship management (CRM) systems.
5. Ability to work well under pressure and meet tight deadlines.
6. Familiarity with the logistics and supply chain industry is a plus.