Logistics Operator

Pasona N A, Inc.; Schaumburg (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Pasona N A, Inc. is seeking an experienced Logistics Operations professional to oversee import/export activities, coordinate domestic transportation, and manage related administrative tasks.

This role requires handling documents, communicating with customers and partners, and ensuring timely scheduling with Tokyo HQ. The position focuses on shipments, rate procurement, and issue resolution, with some after-hours meetings due to time differences.

Qualifications

• 3–5 years of operations experience in logistics or freight forwarding.
• Experience with international supply chains.
• Japanese language skills are a strong plus as coordination with Tokyo headquarters is involved.

Responsibilities

• Handle import and export transportation.
• Receive and review transportation documents (bills of lading, waybills, invoices, packing lists).
• Coordinate with customers, vendors and partners to schedule transportation.
• Prepare Arrival Notices and Delivery Orders for vendors and partners.
• Check shipment status using internal systems or by contacting vendors and partners.
• Update shipment tracking reports in Excel or the system.
• Clarify rate requirements with customers and Tokyo headquarters; respond within 1–2 days.
• Request and review rates from vendors and partners; discuss with management.
• Gather information from vendors and partners to resolve issues with management.
• Attend weekly operations meetings and meetings with Tokyo headquarters as needed.

Skills

Logistics operations

Coordination with vendors

Customer communication

Japanese knowledge

Tools

Excel

Job description

Industry:

Logistics / Freight Forwarding (International and Domestic Transportation)

Schedule:

Monday–Friday, 8:00 AM–5:00 PM, including a one-hour lunch break. Some flexibility is available.

Position Summary

This position involves tracking cargo, preparing for customs clearance, coordinating domestic transportation for primarily imported goods, and performing related administrative tasks.

Qualifications

• 3–5 years of operations experience in the logistics or freight forwarding industry, with knowledge of international supply chains.
• Candidates with logistics experience on the shipper side will also be considered.
• Japanese language skills are not required, but are a strong plus, as this role involves coordination with the Tokyo headquarters.

Logistics Operations

• Handle import and/or export transportation.
• Receive and review transportation documents, including bills of lading, waybills, invoices, and packing lists.
• Communicate with customers, vendors, and partners to coordinate transportation schedules.
• Prepare documents, such as Arrival Notices (A/N) and Delivery Orders (D/O), for vendors and partners.

Shipment Tracking

• Check shipment status using internal systems or by contacting vendors and partners.
• Update shipment tracking reports in Excel or the system.

Rate Procurement

• Clarify rate requirements with customers and Tokyo headquarters. Some requests require a response within one to two working days.
• Request and review rates from vendors and partners.
• Discuss rates with management and submit them to customers or Tokyo headquarters.

Problem Resolution

• When issues arise, gather information from vendors, partners, and consignees, and discuss the situation with management.

Meetings

• Attend weekly operations meetings and other meetings as needed.
• Attend meetings with Tokyo headquarters when necessary. These are generally held after 6:00 PM because of the time difference.