Logistics Operation Coordinator (Ocean Operation)

SBT Global, Inc.; Santa Ana (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

SBT Global, Inc. is seeking an experienced logistics professional in Santa Ana, CA, to manage planning, scheduling, and dispatch for air, ocean, and OTR freight.

The role emphasizes tracking, compliance, and proactive problem solving across warehouses and terminals. You will coordinate with carriers, customs brokers, and internal teams to ensure on-time deliveries, optimal routing, and efficient use of TMS/WMS systems.

Qualifications

• Minimum 6 years of experience in logistics coordination.
• Strong focus on international air and ocean freight operations.
• Hands-on experience in international Air, Ocean, and OTR freight forwarding operations.
• Experience managing transload warehouse operations and TL dispatch.
• Proficiency with ERP and logistics systems (SAP, TMS, WMS).

Responsibilities

• Create and maintain daily tracking reports for Air Export, Ocean Import and OTR including weekend operations.
• Gather departure information for containers and air cargo at ports, terminals, and airports.
• Monitor and confirm on-time departures from U.S. Ocean terminals and major airports.
• Coordinate terminal departure schedules with terminal operators and customs brokers.
• Schedule and dispatch TL Outbound orders using the TMS; optimize routing and load consolidation.
• Serve as primary point of contact for carriers, freight forwarders, brokers, and customers; handle claims and escalations.
• Ensure shipments comply with international trade regulations; maintain records for audits.

Skills

Analytical thinking

Problem solving

Communication

Multitasking

Work under pressure

Education

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field

Tools

SAP

TMS

WMS

Microsoft Excel

Job description

Job Description

Planning & Scheduling

• Create and maintain daily tracking reports for Air Export, Ocean Import and OTR including weekend operations

Port & Terminal Coordination

• Gather departure information for containers and air cargo at ports, terminals, and airports.
• Monitor and confirm on-time departures from U.S. Ocean terminals and major airports.
• Coordinate terminal departure schedules with terminal operators and customs brokers.

Movement Monitoring

• Track ocean containers, rail intermodal units, and air shipments in real time.
• Validate Import of Documentation (IOD) and Proof of Delivery (POD) on a daily basis.
• Respond promptly to shipment exceptions requiring immediate attention (e.g., delays, damages, customs hold).

Transload Warehouse Management

• Oversee Transload Warehouse (TW) capacity planning and utilization.
• Manage Key Performance Indicators (KPIs) for transload operations (e.g., dwell time, on-time transload, damage rate).
• Identify and resolve operational bottlenecks and work with warehouse teams to implement corrective actions.

TL OB OTR Dispatch Management

• Schedule and dispatch Truckload (TL) Outbound (OB) orders using the Transportation Management System (TMS).
• Optimize routing and load consolidation to meet service-level agreements while minimizing transportation costs.

Partner & Stakeholder Communication

• Serve as the primary point of contact for logistics partners, including carriers, freight forwarders, customs brokers, internal supply chain teams, and customers.
• Handle claims, documentation, and issue escalations through phone, email, or virtual meetings.

Compliance & Documentation

• Ensure all shipments comply with international trade regulations, hazardous material requirements, and security standards.
• Maintain accurate records for audits and regulatory inspections.
• Perform other job-related duties as assigned.

Core Competencies

• Analytical Thinking: Translate large data sets into actionable insights.
• Problem Solving: Quickly identify root causes of operational issues and implement effective solutions.
• Communication: Communicate clearly and effectively with internal teams and external partners.
• Multitasking: Manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to Work Under Pressure: Perform effectively in a fast-paced, deadline-driven environment.

Qualifications:
Qualifications

Education

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.

Experience

• Minimum 6 years of experience in logistics coordination, with a strong focus on international air and ocean freight operations.
• Hands-on experience in international Air, Ocean, and OTR freight forwarding operations is required
• Proven experience managing transload warehouse operations and Truckload (TL) dispatch.

Industry Knowledge

• Strong understanding of international air and ocean freight regulations, and customs procedures

Technical Skills

• Proficiency with ERP and logistics systems (SAP, TMS, WMS or equivalent).
• Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP.

Language

• English

Weekend work may be required.

Additional Information

All your information will be kept confidential according to EEO guidelines.