Ocean Freight Operations Agent w/ 1yr of Logistics Operation Exp

TOP Group - Japanese Recruiting Agency; Sharon Hill (Delaware County); On-site; USD 31,684 - 41,328; Full time

Job summary

A leading recruitment agency seeks an Ocean Freight Operations Agent in Delaware County. This full-time position requires expertise in coordinating shipments, preparing essential documentation, and ensuring excellent customer service. Ideal candidates will have a high school diploma and some experience in freight-forwarding, along with strong communication and organizational skills. Join our client's dynamic team and help meet customer demands in the freight and logistics industry.

Qualifications

• High school graduate or GED required.
• 2+ years’ experience in the freight-forwarding industry preferred.
• Experience with FCL / LCL Ocean Cargo logistics preferred.
• Knowledge of steamship lines' Bill of Lading and INCO terms preferred.
• Basic PC skills required.

Responsibilities

• Identify and coordinate customer shipping requirements.
• Prepare documents for ocean export and import shipments.
• Prepare invoices and AS-400 database entries accurately.
• Coordinate orders with trucking, rail, and warehouse companies.
• Provide professional customer service via phone and email.

Skills

Customer service skills

Communication skills

Interpersonal skills

Organizational skills

Teamwork

Education

High school graduate or GED

Tools

MS Word

Excel

Lotus Notes

AS400

Job description

Ocean Freight Operations Agent w/ 1yr of Logistics Operation Exp

The Job Package provided by TOP Group - Japanese Recruiting Agency. Base pay range is $23.00/hr - $30.00/hr. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• Identify, organize and coordinate customer shipping requirements.
• Accurately and efficiently prepare documents for ocean export shipments and import documents for distribution to Brokerage Operations and/or customers’ Brokers.
• Accurately and timely prepare invoices and all required AS-400 database entries.
• Effectively coordinate pickup and delivery orders with steamship, trucking, rail and warehouse companies.
• Provide professional, timely, and high-quality customer service through daily communication with customers via phone and email.
• Communicate effectively with internal departments, other regional branches and offices, and all external contacts; interact professionally with co-workers and others at all times.
• Effectively interface and consult with the Customs Brokerage Department to obtain technical guidance for regulatory compliance purposes as required by agencies including the EAR and U.S. Customs.
• Provide rates to internal and external customers, with direct contact with customer.
• Perform specific and assigned operations and administrative tasks to provide high-quality customer service while meeting the Company’s goals.

Qualifications

• High school graduate or GED, or equivalency certificate, or significant relevant or appropriate working experience.
• 2+ years’ freight-forwarding industry experience in ocean cargo operations preferred, but not mandatory.
• Experience in FCL / LCL Ocean Cargo logistics and documentation preferred, but not mandatory.
• Experience with steamship lines' Bill of Lading and INCO terms preferred, but not mandatory.
• Experience with Ocean accounting preferred, but not mandatory.
• Basic PC skills – MS Word, Excel, Lotus Notes, AS400 knowledge.
• Strong interpersonal, verbal and written communication, customer service, and teamwork skills, with professional, positive, and motivated demeanor.
• Must be available to work flexible scheduled hours and days depending upon customer demands.
• Satisfactory Performance Review history.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Supply Chain

Industries

• Staffing and Recruiting
• Freight and Package Transportation