Ocean Import Operation Staff-Torrance, California#12688

Actus Consulting Group; Torrance (CA); On-site; USD 63,039,000 - 77,366,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Retirement Plan

Other benefits

Job summary

Actus Consulting Group is seeking an Ocean Import Operation Staff in Torrance, CA to manage international shipments via air and ocean, ensure timely documentation, and coordinate with carriers, brokers and importers.

This on-site role requires strong customer service, attention to detail, and knowledge of U.S. customs processes. The position offers full-time hours, a competitive hourly wage of $22–$27, and a benefits package including medical, dental, vision, PTO and retirement.

Qualifications

• Business-level English reading, writing, speaking and arithmetic skills required.
• An associate degree is preferred but not required.
• Ability to organize, prepare and assemble data-containing documents.
• Knowledge of standard office processes and technology.
• Understanding of U.S. Customs Tariff, FDA, USDA filing requirements.
• Knowledge of air and ocean import freight release procedures.
• Proficiency with ABI systems.

Responsibilities

• Answer calls and route issues to correct individuals.
• Communicate with carriers, overseas agents, and customers by phone and email.
• Input duty amounts in CargoWise for brokerage files.
• Input pier pass amounts in CargoWise for brokerage files.
• Input freight rates in CargoWise for brokerage files.
• Prepare and dispatch check requests for overnighting to steamship lines.
• Assemble and file documents for billing.
• Attach billed packets and deliver to accounting.
• Receive visitors and couriers at the front lobby.
• Assist in filing ISFs and monitor ISFs.
• Verify billing information for surety and forward to accounting.
• Prepare daily statements and CBP-related documents.
• Track and trace delivery orders and update PODs.
• Pay PierPass fees through TMF website.
• Input ISO information as needed.
• Visit CBP and other agencies, airlines and freight forwarders as required.
• Distribute import cargo and ensure timely pickup from the warehouse.
• File documents, prepare storage boxes and move to the warehouse when needed.
• Provide shipment status updates to customers and brokers.
• Coordinate with co-loaders and steamship lines for arrival information.
• Ensure timely conveyance of arrival information to involved parties.
• Collect OBLs and charges from importers/brokers when necessary.
• Support accounts payable with payment processing and checks.
• Proactively notify customers of delays and additional billing needs.
• Review SOPs to ensure compliance.
• Open entries within 24 hours and support entry writers.
• Create client billing and support accounting processes.
• Contribute to profit growth through service quality and appropriate markups.
• Monitor KPIs and develop performance insights.
• Provide backup support when staff is absent.
• Perform other duties as assigned.

Skills

Business English

Communication skills

Attention to detail

Customer service

Japanese language knowledge

MS Office

Education

Associate degree preferred

Tools

ABI systems

Office software

Job description

Japanese logistics company seeks an Ocean Import Operation Staff-Torrance, California

Job Title: Ocean Import Operation Staff
Location: Torrance, California 90502
Employment Type: Full-time
Work Schedule: On-site, Monday–Friday, 40 hours per week
Hourly Wage: $22.00 – $27.00 per hour DOE (Non-Exempt)
Salary offers are based on a wide range of factors, including relevant skills, training, experience, education, and applicable certifications. Candidates with salary expectations above the listed range will not be considered. Candidates without similar experience of this position will start at $22 per hour.
Benefits: Medical, Dental, Vision, PTO, Retirement Plan, and other benefits.

JOB SUMMARY:

The Import Coordinator is responsible for managing international import shipments via air and ocean, ensuring smooth cargo movement and accurate documentation. This role communicates closely with carriers, truckers, importers, brokers, and rail yards to track and trace shipments and resolve customer-related issues. The position requires strong customer service skills, attention to detail, and the ability to execute all functions of the import process efficiently.

PRIMARY RESPONSIBILITIES:

• Answer calls, respond to issues quickly and accurately and route them to correct individuals.
• Communicate with carriers, overseas agents, and customers via telephone and email.
• Input duty amounts in Cargo wise for Brokerage files.
• Input pier pass amounts in Cargo wise for Brokerage files.
• Input freight forwarders or air / ocean freight rates in Cargo wise for Brokerage files
• Make check requests and send them out by messenger or FEDEX to be overnighted to steamship lines, etc.
• Assembling of files which involve copying if needed and preparing for billing
• Once files billed by Brokerage agent, staple the billing to the correct packet
• Prepare the billed packet and put in envelope and give to accounting for mailing
• Receive visitors, messenger, trucking company runners at front lobby window
• Assist in filing of ISFs and monitor ISFs
• Assist with entering and/or verifying billing information for surety companies. Once the information is verified in Citrix, forward the bills to Accounting for prompt payment.
• Assist with daily statements, preparing documents for CBP payments and documents requested by CBP, disseminating info to Accounting for ACH payments
• Track and trace delivery orders, update PODs regularly, and review the POD Exception Report twice per week.
• Pay PierPass fees through the TMF website.
• Assist with inputting ISO information.
• Visit CBP, other government agencies, airlines, trucking companies, freight forwarders, and CFS facilities as needed.
• Assist with the distribution of import cargo—prepare UPS/FedEx labels, attach them to cargo, and ensure timely pickup from the warehouse.
• File documents, prepare storage boxes, and move them to the warehouse when office shelves are full.
• Check arrival information for ISFs and open files as needed for Brokerage/Ocean BB agents.
• Track inbound shipments and provide shipment status updates to customers.
• Contact co-loaders and steamship lines to obtain arrival information.
• Provide arrival information to customers and brokers prior to shipment arrival/availability.
• Collect OBLs and charges from importers/brokers when necessary.
• Input required information for proper cargo release and promptly deliver checks to Accounting.
• Proactively notify customers of any delays related to arrival or delivery, including additional billing or required notifications.
• Review Standard Operating Procedures to ensure compliance.
• Open entries within 24 hours of receipt and provide support to Entry Writers.
• Create client billing and handle accounting processes accurately and in a timely manner.
• Contribute to profit growth through cargo insurance, best‑in‑class service, and appropriate profit markups.
• Monitor and develop KPIs.
• Provide support in issuing checks when the Accounts Payable or Customer Service staff is absent.
• Perform other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS：

• Business‑level English reading, writing, speaking, and arithmetic skills required.
• An associate degree is preferred but not required.
• Ability to organize, prepare, and assemble documents containing data from various sources.
• Knowledge of standard office processes, procedures, and technology.
• Understanding of U.S. Customs Tariff, Fish & Wildlife Service, FDA, and USDA filing requirements.
• Knowledge of air and ocean import freight release procedures.
• Computer literacy, including experience with ABI systems.
• Prior experience working for an international freight forwarder is preferred.
• Ability to identify, secure, and grow new freight-related business opportunities.
• Preferably two years of experience in Customer Service or Operations within the international transportation industry.
• Familiarity with the local marketplace and industry trends.
• Excellent communication, presentation, and negotiation skills.
• Highly motivated and goal‑oriented individual with a strong drive to achieve revenue and sales targets.
• Comfortable working in a Japanese corporate environment.
• Knowledge of the Japanese language is highly preferred.

WORKING CONDITIONS：

Working conditions are normal for an office environment.
Work may require time in the warehouse and/or outdoors.