Logistics Operations Support

Corporate-Traffic-Logistics; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Base salary + uncapped incentives

Paid time off: 10 days first year, 17

Paid holidays

Health, dental, vision, disability, &

Life insurance

401(k) with company match

Relaxed attire

Energetic culture, contests, games, &咖

Free coffee

Cutting-edge tools

Job summary

Corporate-Traffic-Logistics in Jacksonville, FL is seeking a logistics professional to manage shipments from booking to delivery. You will coordinate pickups, select carriers, and negotiate rates to meet service and margin goals.

Your role includes tracking, updating customers, and resolving disruptions while maintaining carrier and client relationships. Ideal candidates bring 1+ year in third-party logistics, strong communication, and proficiency with TMS, load boards, and tracking platforms.

Qualifications

• 1+ year of experience in third-party logistics or transportation operations
• Strong understanding of freight operations and the shipment lifecycle
• Experience coordinating shipments with carriers and customers
• Ability to manage multiple shipments and changing priorities in a fast-paced environment
• Strong problem-solving, negotiation, and decision-making skills
• Excellent communication, relationship-building, and follow-up skills
• Experience using transportation management systems, load boards, tracking platforms, and carrier portals
• Strong attention to detail and commitment to providing excellent customer service

Responsibilities

• Manage shipments from initial booking through final delivery
• Coordinate pickup and delivery appointments with customers, carriers, shippers, and receivers
• Source, evaluate, and select qualified carriers based on service requirements, availability, and pricing
• Negotiate carrier rates while supporting company margin and service expectations
• Track shipments and provide customers with timely and accurate updates
• Proactively identify potential service disruptions and take action to minimize delays
• Resolve operational issues, including missed appointments, delays, damages, shortages, and other shipment exceptions
• Verify shipment details, carrier documentation, and load information for accuracy
• Maintain complete and accurate shipment records within the transportation management system
• Build and maintain strong relationships with customers, carriers, and internal team members
• Partner with accounting to resolve billing discrepancies, accessorial charges, and documentation issues
• Ensure carriers and shipments meet company vetting, safety, and compliance standards
• Support internal teams with operational needs and customized transportation solutions

Skills

Communication

Problem-solving

Negotiation

Decision-making

Multitasking

Customer service

Relationship-building

Attention to detail

Tools

Transportation Management Systems (TMS)

Load boards

Tracking platforms

Carrier portals

Job description

Requirements:

• 1+ years of experience in third-party logistics or transportation operations

• Strong understanding of freight operations and the shipment lifecycle

• Experience coordinating shipments, working with carriers, and communicating with customers

• Ability to manage multiple shipments and changing priorities in a fast-paced environment

• Strong problem-solving, negotiation, and decision-making skills

• Excellent communication, relationship-building, and follow-up skills

• Experience using transportation management systems, load boards, tracking platforms, and carrier portals

• Strong attention to detail and commitment to providing excellent customer service

Responsibilities:

• Manage shipments from initial booking through final delivery

• Coordinate pickup and delivery appointments with customers, carriers, shippers, and receivers

• Source, evaluate, and select qualified carriers based on service requirements, availability, and pricing

• Negotiate carrier rates while supporting company margin and service expectations

• Track shipments and provide customers with timely and accurate updates

• Proactively identify potential service disruptions and take action to minimize delays

• Resolve operational issues, including missed appointments, delays, damages, shortages, and other shipment exceptions

• Verify shipment details, carrier documentation, and load information for accuracy

• Maintain complete and accurate shipment records within the transportation management system

• Build and maintain strong relationships with customers, carriers, and internal team members

• Partner with accounting to resolve billing discrepancies, accessorial charges, and documentation issues

• Ensure carriers and shipments meet company vetting, safety, and compliance standards

• Support internal teams with operational needs and customized transportation solutions

Our Benefits:

• Base salary plus uncapped incentive opportunities

• Work-life balance: 10 Paid Time Off days your first year and 17 Paid Time Off days your second year

• Paid holidays

• Health, dental, vision, disability, life insurance, and many more great benefits

• 401(k) with company match

• Relaxed attire

• Fun offices with an energetic culture, contests, games, and free coffee

• Cutting-edge tools and resources