Operations Specialist - 3PL

LHH; Baltimore (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Sick Leave

Health benefits

401k plan

Annual discretionary bonus

Job summary

LHH in Baltimore seeks an Operations Specialist to coordinate and optimize daily transportation and logistics activities for a fast-paced 3PL operation. You will liaise with customers, carriers, drivers, warehouses and internal teams to ensure timely, cost-effective freight movement with high service levels.

The role requires strong organizational and communication skills, experience in freight scheduling, shipment tracking, and carrier management, plus proficiency with TMS and Microsoft Office.

Qualifications

• High School Diploma or GED; Associate's or Bachelor's degree preferred.
• 2+ years in transportation, logistics, dispatch, brokerage, supply chain, or 3PL operations.
• Experience with Transportation Management Systems (TMS).
• Strong understanding of freight operations, routing, carrier management, and compliance.
• Proficiency with Microsoft Excel, Outlook, and Office applications.
• Excellent multitasking and problem-solving abilities.

Responsibilities

• Coordinate daily freight movements across TL, LTL, intermodal, and dedicated transportation networks.
• Dispatch and schedule shipments to ensure on-time pickup and delivery.
• Monitor loads from tender to final delivery and address interruptions.
• Track shipment status in real-time and provide updates.
• Maintain carrier relationships and source capacity.
• Enter shipments in the TMS accurately and generate reports.

Skills

Multitasking

Problem-solving

Customer communication

Attention to detail

Excel/Office proficiency

Education

High School Diploma or GED

Associate's or Bachelor's degree preferred

Tools

Transportation Management System (TMS)

DAT

Truckstop

Oracle

SAP

MercuryGate

McLeod

Job description

The Operations Specialist is responsible for coordinating and optimizing daily transportation and logistics activities for a fast-paced third-party logistics (3PL) operation. This role serves as a key liaison between customers, carriers, drivers, warehouses, and internal teams to ensure timely, cost-effective, and efficient movement of freight while maintaining exceptional service levels.

The ideal candidate is highly organized, detail-oriented, and experienced in transportation operations, carrier management, freight scheduling, shipment tracking, and customer communication.

Key Responsibilities

Transportation Operations

• Coordinate daily freight movements across truckload (TL), less-than-truckload (LTL), intermodal, and dedicated transportation networks.
• Dispatch and schedule shipments while ensuring on-time pickup and delivery performance.
• Monitor loads from tender through final delivery and proactively address service interruptions.
• Track freight movements and provide real-time shipment status updates.
• Ensure freight appointments are scheduled and communicated accurately.
• Develop and maintain relationships with carriers and transportation providers.
• Source carrier capacity to support customer requirements.
• Negotiate transportation rates and assist with load coverage.
• Verify carrier compliance, insurance documentation, and safety requirements.
• Monitor carrier performance and service metrics.

Customer Service & Communication

• Serve as the primary point of contact for customer inquiries regarding shipments and transportation activities.
• Communicate delays, service issues, and recovery plans to customers.
• Maintain accurate shipment records and transportation documentation.
• Support customer onboarding and implementation initiatives.

Operations & Process Improvement

• Ensure all shipments are entered and managed accurately within the TMS.
• Analyze transportation performance data and identify opportunities for efficiency improvements.
• Monitor KPIs including on-time delivery, tender acceptance, detention, accessorials, and freight costs.
• Assist in developing and implementing SOPs and best practices.
• Support continuous improvement initiatives across transportation operations.

Administrative Responsibilities

• Review shipment paperwork, PODs, invoices, and freight billing documentation.
• Assist with claims processing, service recovery, and issue resolution.
• Generate operational reports and customer scorecards.
• Maintain compliance with company policies and transportation regulations.

Required Qualifications

• High School Diploma or GED required; Associate's or Bachelor's degree preferred.
• 2+ years of experience in transportation, logistics, dispatch, brokerage, supply chain, or 3PL operations.
• Experience working with Transportation Management Systems (TMS).
• Strong understanding of freight operations, routing, carrier management, and transportation compliance.
• Proficiency with Microsoft Excel, Outlook, and Office applications.
• Excellent multitasking and problem-solving abilities.

Preferred Qualifications

• Experience in freight brokerage or asset-based transportation environments.
• Knowledge of DOT regulations and transportation compliance requirements.
• Experience with load boards such as DAT or Truckstop.
• Familiarity with ERP and logistics platforms including Oracle, SAP, MercuryGate, McLeod, or similar TMS systems.
• Understanding of TL, LTL, intermodal, final-mile, and dedicated transportation operations.

Benefits

• Paid Sick Leave where applicable by State
• Benefit offerings for full-time employment include medical, dental, vision, commuter benefits, and a 401k plan offer
• Annual discretionary bonus based on company and individual performance

Equal Opportunity Employer/Veterans/Disable led To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.llh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employ