Logistics Operations Supervisor — Final Mile Lead

Riverstone Logistics Pty Ltd.; Florida; On-site; USD 55,000 - 75,000; Full time

Job summary

Riverstone Logistics is seeking an Operations Supervisor to manage day-to-day routing, dispatching, and client delivery objectives at a designated profit center. The role leads a team of Operations Coordinators and partners with CDT/RTD to resolve delivery issues and optimize performance.

Based in the United States, this position emphasizes coaching, feedback, and adherence to client standards, while maintaining strong relationships with management, drivers, and customer teams.

Qualifications

• High School Diploma/GED or equivalent required
• Strong people and operations supervisory skills
• Experience utilizing Microsoft Office products (Excel, Teams, etc.)
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Excellent customer service skills, including conflict resolution
• Ability to adapt to changes in a fast-paced environment
• Ability to embrace new technology
• Operations or final mile delivery experience preferred

Responsibilities

• Oversee daily delivery operations, monitor loadout and delivery activity, assess motor carrier needs, and ensure client quality standards.
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards
• Supervise and review route monitoring utilizing client-specific software
• Supervise and perform the check in process for reschedules that are brought back by motor carriers
• Process and monitor returns through the client portal at participating locations
• Move inventory safely using material handling equipment (as needed)
• Serve as a main point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Perform other duties as assigned (may vary based on client requirements)

Skills

Supervisory skills

People management

Communication skills

Interpersonal skills

Customer service

Conflict resolution

Adaptability

Tech-savviness

Delivery operations experience

Tools

Microsoft Office

Job description

Riverstone Logistics is seeking an Operations Supervisor to manage day-to-day routing, dispatching, and client delivery objectives at a designated profit center. The role leads a team of Operations Coordinators and partners with CDT/RTD to resolve delivery issues and optimize performance.

Based in the United States, this position emphasizes coaching, feedback, and adherence to client standards, while maintaining strong relationships with management, drivers, and customer teams.