Outbound Logistics Supervisor: Route & Carrier Ops

Riverstone Logistics Pty Ltd.; Lubbock (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Riverstone Logistics seeks an experienced Operations Supervisor, Outbound to oversee all outbound warehouse functions, driver coordination, and client service. The role balances field leadership with office planning to ensure on-time deliveries and carrier compliance.

Join a growth‑oriented team that values integrity, clear communication, and hands‑on problem solving as you drive daily performance and continuous improvement.

Qualifications

• High School Diploma/GED or equivalent required.
• Strong people and operations supervisory skills.
• Excellent verbal and written communications skills.
• Excellent interpersonal skills.
• Ability to adapt to a fast-paced environment.
• Ability to embrace new technology.
• Operations or final mile delivery experience preferred.

Responsibilities

• Oversee day-to-day delivery operations, monitoring motor carrier needs and client service in accordance with quality/production standards.
• Lead and participate in active route monitoring daily.
• Assist Outbound Manager and GM with morning stand up and daily carrier communications.
• Assist Outbound Manager and GM in processing carrier settlements.
• Assist Outbound Manager with recruiting and onboarding of motor carriers.
• Ensure client customers are contacted regarding delivery timeframes and delays.
• Audit returns processes and ensure RLX and client requirements are met.
• Ensure timely reporting of loadout/returns/compliance with client standards.
• Serve as main point of contact for escalations from the client.
• Schedule orders and notify customers of next-day time windows.
• Maintain professional relationships with location management, peers, carriers, and client staff.
• Process and monitor claims through the client portal.
• Identify and elevate process discrepancies, including motor carrier compliance concerns.

Skills

Leadership

Operations supervision

Verbal and written communication

Interpersonal skills

Adaptability

Technology adoption

Outsourcing/final mile experience

Education

High School Diploma/GED or equivalent

Job description

Riverstone Logistics seeks an experienced Operations Supervisor, Outbound to oversee all outbound warehouse functions, driver coordination, and client service. The role balances field leadership with office planning to ensure on-time deliveries and carrier compliance.

Join a growth‑oriented team that values integrity, clear communication, and hands‑on problem solving as you drive daily performance and continuous improvement.