Inbound Operations Lead — Drive Delivery Excellence

RLX Technology Inc.; Kyle, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Coverage

401(k) with Match

Paid Time Off

Paid parental leave

Community service days

Care & Faith Support

Job summary

Riverstone Logistics is seeking an Operations Supervisor for its Inbound Operations, focusing on unloading customer products into hub inventory and coordinating outbound movements. You will assist CDT/RTD in proactive delivery issue resolution and coach the on-site team to maximize site performance.

The role requires 2–3 years in operations or final mile delivery, strong supervisory skills, and the ability to work in a fast-paced environment while embracing new technology and processes.

Qualifications

• High School Diploma/GED or equivalent required.
• Strong people and operations supervisory skills.
• Excellent verbal and written communications skills.
• Excellent interpersonal skills.
• Ability to adapt to changes in a fast-paced environment.
• Ability to embrace new technology.
• 2-3 years of Operations or final mile delivery experience preferred.

Responsibilities

• Oversee day-to-day delivery operations, including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client.
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism.
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards.
• Supervise and review route monitoring utilizing client-specific software.
• Process and monitor returns through the client portal at participating locations.
• Move inventory safely using material handling equipment (as needed).
• Serve as a main point of contact for escalations from the client.
• Schedule orders and notify the customer of their time windows for next day delivery.
• Perform other duties as assigned (may vary based on client requirements).

Skills

People supervision

Operations management

Communication

Adaptability

Final mile experience

Education

High School Diploma/GED

Job description

Riverstone Logistics is seeking an Operations Supervisor for its Inbound Operations, focusing on unloading customer products into hub inventory and coordinating outbound movements. You will assist CDT/RTD in proactive delivery issue resolution and coach the on-site team to maximize site performance.

The role requires 2–3 years in operations or final mile delivery, strong supervisory skills, and the ability to work in a fast-paced environment while embracing new technology and processes.