Operations Leader: Final-Mile Delivery & Team Growth

R.A.S. Logistics Inc.; Elkhart, Northern (IN, KY); Hybride; USD 75 000 - 110 000; Plein temps

Avantages offerts par ce poste

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Résumé du poste

RAS Logistics is seeking an experienced Operations Manager to oversee day-to-day final mile delivery operations in a high-volume environment. You will manage a team of supervisors and contractors, optimize routing and dispatch, and drive service excellence from warehouse to doorstep.

Responsibilities include KPI monitoring, contractor onboarding, safety compliance, and collaboration with the corporate office to implement new policies and technologies.

Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain, or related field preferred.
• 3+ years of experience in operations or logistics management.
• Proven ability to manage teams, contractors, and time-sensitive logistics.

Responsabilités

• Lead daily delivery operations, including routing, dispatch, load-out, and driver/contractor management.
• Manage independent contractor relationships and ensure compliance with safety, service, and operational standards.
• Monitor KPIs such as on-time delivery, customer satisfaction, claims, and productivity, taking corrective actions as needed.
• Recruit, onboard, and train delivery contractors and support personnel.
• Oversee scheduling, route planning, and inventory management in coordination with the warehouse team.
• Resolve escalated delivery issues and customer complaints promptly and professionally.
• Collaborate with the corporate team to implement new policies, technologies, and process improvements.
• Maintain a culture of accountability, performance, and continuous improvement.
• Ensure compliance with DOT regulations and all applicable safety protocols.

Connaissances

Leadership

Operations management

Analytical skills

DOT compliance

Communication

Logistics software

Formation

Bachelor's degree in Business, Logistics, Supply Chain, or related field

Outils

Route planning tools

Microsoft Office

Logistics software

Description du poste

RAS Logistics is seeking an experienced Operations Manager to oversee day-to-day final mile delivery operations in a high-volume environment. You will manage a team of supervisors and contractors, optimize routing and dispatch, and drive service excellence from warehouse to doorstep.

Responsibilities include KPI monitoring, contractor onboarding, safety compliance, and collaboration with the corporate office to implement new policies and technologies.