Logistics Operations Manager - Onsite

Expeditors International; Addison, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid vacation

Holidays

Full-time

Job summary

Expeditors International is seeking a Distribution Operations Manager to define and manage business process and technology roadmaps on-site at the customer location. You will lead change management, provide coaching, and ensure a customer-focused approach within the Expeditors culture, overseeing multiple on-site processes and delivering tasks within timeline requirements.

You will review inventory and logistics impacts, develop mitigations, and partner with 3PLs to optimize operations.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3–5+ years of supply chain or logistics experience.
• Ability to define, develop, and document business processes.
• Strong communication and relationship-building skills.
• Experience with PDCA or other continuous-improvement frameworks.

Responsibilities

• Be the single point of contact to manage all DFW Operations exceptions & Operational Reporting.
• Manage and monitor KPIs (OTIF, dock-to-stock, inventory accuracy, ticket SLAs, metrics, cost savings) and support process improvements.
• Oversee day-to-day warehouse operations in a 1.2M+ sq. ft. facility.
• Drive alignment and prioritization of initiatives in a fast-paced environment with many interdependencies.
• Work closely with 3PL partners and internal teams to improve on-site and off-site processes.
• Coordinate with hubs, spokes, and transportation to support stable flow and capacity; travel 10–20%.

Skills

KPI management

Data analysis

Excel

Project management

Communication

Customer service

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

Microsoft Project

Google Workspace

BI tools

Job description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19, 000 trained professionals
• 350+ locations worldwide
• Globally unified systems

Job Description

Based at the customer site, the Distribution Operations Manager will work with business leads to define and manage business process and technology roadmaps, manage change management through collaboration, People leadership (influence-without-authority) and a customer-focused approach, effectively within the Customer culture. Overseeing several on-site processes that impact daily operations and providing insight, coaching, and guidance to peers in completing all required tasks requested by the customer within timeline requirements. Review impacts to inventory and logistics and develop mitigation strategies to incorporate using root cause, corrective action analysis.

Top Daily Responsibilities

1. Be the single point of contact to manage all DFW Operations exceptions & Operational Reporting
2. Manage and monitor metrics for Key Performance Indicators (KPIs) (OTIF, dock-to-stock, inventory accuracy, ticket SLAs, metrics, cost savings, and support with process improvements and drive corrective actions.
3. Oversee day-to-day warehouse operations(“boots on the ground”) in a 1.2M+ sq. ft. facility.
4. Drive alignment and prioritization of initiatives in a fast paced environment with many interdependencies.

Duties & Responsibilities

Operations & 3PL Management

• Work closely with 3PL partners and internal teams to establish and improve on-site and off-site processes.
• Oversee on-site activities that impact daily operations, ensuring service commitments are met.
• Coordinate with hubs, spokes, and transportation to support stable flow and capacity; support occasional off-shift/on-call coverage (10–20% local travel).

Issue Management, Reporting & Escalation

• Review site access ticket queues, route tickets to the appropriate Customer Logistics Operations PM, and track resolution.
• Monitor customers Unified Ticketing System tracking systems issue; escal
• Use sheets and basic BI tools to pull and interpret data, identify trends, and recommend actions.

Continuous Improvement & Projects

• Review and update team processes and SOPs with a continuous improvement mindset (PDCA, DMAIC, A3).
• Lead and/or support cost-saving and process-optimization projects; recommend best practices to the customer and 3PL partners.
• Create and maintain pilots, trackers, and consolidated views of site activity and upcoming volumes.

Stakeholder Management & Communication.

• Facilitate cross-functional meetings and workshops; document decisions, action items, and follow-through.
• Present concise status reports to internal and external stakeholders.
• Build trust with operations leaders by combining “boots on the ground” understanding with data-driven insight.

Qualifications

• Excellent customer service and relationship-building skills.
• Effective written and verbal communication skills.
• Bachelor’s degree in a related field or equivalent experience.
• 3–5+ years of supply chain or logistics experience (distribution/DC or 3PL preferred).
• Ability to define, develop, and document business processes and procedures.
• Proven self-starter who can work independently in a fast-paced environment with limited oversight.
• Strong working knowledge of Microsoft Excel and Project tools; experience with Google Workspace preferred.
• Experience with PDCA or other continuous-improvement frameworks.

Additional Information

Expeditors offers competitive benefits to all full-time employees including:

• Paid vacation
• Holidays
• Position is full time Monday through Friday

All your information will be kept confidential according to EEO guidelines.