Customer Service Agent

FreightPath, Inc.; Milpitas (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Vacation

Holidays

Flexible Days

Paid Sick Time

401(k) Employer Match

Employee Stock Purchase Plan

Health Savings Account

Life and Disability Insurance

Paid Parental Leave

DC FSA

Employee Assistance Program

Learning & Development Program

Educational Assistance and Reimburseme

Job summary

Expeditors, a Fortune 500 logistics leader, is seeking a Warehouse Operations professional in Milpitas, CA to ensure safe, compliant, and efficient shipment handling.

You will process orders, coordinate with vendors, maintain KPI targets, and uphold regulatory standards while delivering high-quality service.

The role offers extensive training and a comprehensive benefits package.

Qualifications

• High school degree required.
• 2 years related experience and/or training; or equivalent.
• Experience in inventory control and/or distribution operations.
• Certifications in Power Platform, Azure AI, Copilot, or related tech.
• Excellent communication and stakeholder management skills.

Responsibilities

• Process and input all customer orders daily.
• Generate paperwork and information for customer work orders.
• Trace orders and notify customers of activity.
• Maintain relationships with customers; respond to inquiries politely.
• Escalate issues to management when necessary.
• Ensure compliance with OPS and external regulations.
• Meet KPI standards and ensure smooth freight flow.
• Oversee paperwork and inventory accuracy for orders.
• Attend training totaling 52 hours per year.

Skills

Operational English

Communication

Stakeholder management

Analytical thinking

Problem solving

Organization

Education

High school degree

Tools

Power Automate

Microsoft Copilot

Microsoft 365

APIs

Automation & integration

Job description

• Compensation: USD 22.00 - USD 33.00 - hourly

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

Scope of Position:

To support the Distribution Manager by ensuring safe, compliant, and efficient warehouse operations—overseeing all shipment handling activities to meet regulatory requirements and service cut‑offs—while delivering reliable, high‑quality service that meets customer and business commitments.

Major Duties and Responsibilities:

• Daily process and input of all customer orders
• Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests
• Trace orders as required and notifies customers of any activity concerning their order.
• Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Contribute to maintain strong relationships with vendors (trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Meet KPI standards, as per the company’s procedures
• Ensure smooth and timely freight process flow
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Oversees all paperwork associated with orders and maintain the corresponding files
• Attend training classes when required and meet company standards of 52 hours training per year per employee.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Maintain the level of appearance of the warehouse expected by the Expeditors culture
• Check for and verify all documentation while completing required processes accurately and efficiently
• Unload and load cargo in a safely, accurately and efficiently
• Arrange for the transfer of cargo using radio, telephone and computer communication
• Responsible for updating and entering event codes when necessary
• When instructed, responsible for conducting cycle counts, physical inventories and the overall accuracy of the inventory stored within the facility.

Knowledge:

Expeditors company policies and procedures.

Expeditors products and services

Skills:

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Pro-active, strong organizational skills.

Fluent in operational English, both oral and written

Behaviors:

Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Meet company standards of 52 hours training per year

***LOCAL APPLICANTS ONLY***

Qualifications

Education (preferred level) high school degree

2 years related experience and/or training; or equivalent combination of education and experience.

Previous experience in inventory control and/or distribution operations

Required Qualifications

Technical Skills

• Strong understanding of software development principles.
• Experience with automation platforms such as Power Automate.
• Experience with Microsoft Copilot and M365 technologies.
• Familiarity with data structures, APIs, integrations, and system architecture.
• Basic understanding of AI, machine learning, LLMs, and prompt engineering.
• Ability to troubleshoot technical issues independently.

Business Skills

• Strong analytical and problem-solving abilities.
• Ability to understand complex operational processes.
• Experience translating business requirements into technical solutions.
• Excellent communication and stakeholder management skills.
  

Preferred Qualifications

• Experience developing automations, applications, or digital solutions.
• Experience leading cross-functional projects.
• Experience working in operations,logistics, finance, or enterprise shared services environments.

Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot,or related technologies.

Additional Information

Expected Hourly Range: $22.00 – $30.00

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• PaidSick Time(accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

May be eligible for bonus following first year of continuous employment in position.