Logistics Coordinator (Customer On-Site)

Expeditors

Brisbane (CA)

On-site

USD 72,000 - 76,000

Full time

14 days+

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Benefits offered by this job

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Prescription Drug, Dental and Vision

Life and Long-Term Disability Insurance

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Training and Personnel Development Program

Job summary

Expeditors is looking for a Logistics Coordinator in Brisbane, CA. This full-time role focuses on enhancing customer relationships, processing shipping requests, and coordinating with cross-functional teams. Candidates should have a bachelor's degree and 1-2 years of logistics or customer service experience. The position offers competitive pay between $72,000 and $76,000 annually, along with benefits including health insurance, paid vacation, and a 401(k) retirement savings plan. Join a global leader in logistics!

Qualifications

1-2 years of experience in logistics and/or high volume customer service roles.
Self-starter with the ability to triage and prioritize tasks in a fast-paced environment.
Ability to interpret data and make informed decisions.

Responsibilities

Enhance customer relationships by identifying improvement areas.
Process shipping requests and manage shipment exceptions.
Work towards individual and department Key Performance Indicators (KPIs).
Stay up to date with best practices in supply chain.

Skills

Fluent in English

Strong organizational skills

Problem-solving skills

Strong communication skills

Analytical mindset

Education

Bachelor's degree or equivalent working experience

Tools

Microsoft Office

Google Workspace

Job description

Logistics Coordinator (Customer On-Site)

Full-time

"We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors Founder

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach in logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortun 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission:

We recruit, train, and retain the very best logistics and technical experts in the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

www.expeditors.com

The Logistics Coordinator will be part of an Onsite Team (located at customer's premise in Palo Alto, CA) supporting one of Expeditors high-tech customers. The Logistics Coordinator is a key member of the operations team which facilitates the efficient and timely movement of goods worldwide. The dynamic nature of this team requires individuals who can think quickly, act independently, and proactively solve problems before they arise. Strong customer service skills and effective communication are required.

Responsibilities

Enhance customer relationships by identifying areas for improvement in the overall customer experience
Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers
Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems
Process shipping requests, generate internationally-compliant documents and manage shipment exceptions according to SLA
Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed with the client
Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and elevate as necessary
Maintain knowledge of customer and company policies on all aspects of product movement
Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs
Identify and articulate process improvement ideas to support operations and projects
Create documented process for customers when requested - SOP/SWI creation
Support the implementation of company’s culture within the team
Work towards individual and department Key Performance Indicators (KPIs)
Stay up to date with the best practices and techniques in supply chain and proactively apply new knowledge to improve processes
Work with Wing planners and project managers to agree delivery schedules and create plans to support on-time delivery
Work with clients to understand Dangerous Goods (DG) requirements and gather necessary documentation
Collaborate with the different vendors and partner teams to collect Asbestos letters
Other duties as assigned

Qualifications

Bachelor's degree or equivalent working experience
1-2 years of experience in logistics and/or high volume customer service roles
Fluent in English; excellent written and oral communication skills
Strong organizational, communication and problem-solving skills
Self-starter with the ability to triage and prioritize tasks in a fast-paced environment
Analytical mindset with the ability to interpret data and make informed decisions
Strong knowledge of Microsoft Office, Google Workspace

Benefits