Logistics Operations Engineer — Warehouse Automation Support

RXinsider LTD.; New Whiteland (IN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401k with employer match

Paid vacation & holidays

Profit sharing

Tuition reimbursement

Parental leave

Job summary

KNAPP is seeking a Logistics Operations Engineer to provide software-focused operational support for KiSoft production environments. You will monitor, triage incidents, and guide on-site resources to restore service while coordinating with the Service Desk as needed.

The role requires a BS in a technical field, strong communication, and knowledge of Linux/Windows and KiSoft products, with travel up to 15%. You will contribute to stable warehouse operations and generate internal reports.

Qualifications

• Bachelor’s degree in computer science, software engineering, information systems, computer engineering, or a related field.
• Strong incident communication, documentation, and cross-team coordination skills.
• Technical knowledge in Linux, Windows 11, and Linux Server.
• Technical knowledge in Oracle databases, PL/SQL, Java and/or C++.
• General understanding of automated warehouse equipment concepts to support communication/troubleshooting.
• Ability to work independently and in a team.
• Basic understanding of software development concepts.
• Ability to work under pressure.

Responsibilities

• Monitor and support KiSoft ONE & KiSoft SRC software products to maintain stable warehouse operations.
• Respond to and triage software incidents; take appropriate operational actions within scope to restore service.
• Coordinate with on-site resources and support teams; escalate as needed to resolve issues.
• Communicate system status and incident updates to relevant stakeholders and provide effective shift handover information.
• Maintain accurate support documentation and tickets, including Problem Management tickets for recurring issues.
• Prepare and provide internal reports as required.

Skills

Linux

Windows 11

Linux Server

Oracle databases

PL/SQL

Java

C++

Education

Bachelor’s degree in computer science, Software Engineering, Information Systems, Computer Engineering, or a related field

Tools

KiSoft ONE

KiSoft SRC

Job description

KNAPP is seeking a Logistics Operations Engineer to provide software-focused operational support for KiSoft production environments. You will monitor, triage incidents, and guide on-site resources to restore service while coordinating with the Service Desk as needed.

The role requires a BS in a technical field, strong communication, and knowledge of Linux/Windows and KiSoft products, with travel up to 15%. You will contribute to stable warehouse operations and generate internal reports.