Logistics Operations Engineer

KNAPP North America; New Whiteland (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401k with generous employer match

Paid Vacation & Holidays

Tuition Reimbursement

Pet Insurance

Job summary

KNAPP North America is seeking a Logistics Operations Engineer to provide software-focused support for automated warehouse operations in New Whiteland, Indiana. The role involves monitoring KiSoft environments, resolving software issues, and ensuring stable operations.

The ideal candidate will have a Bachelor's degree in computer science or related fields, technical expertise in various software environments, and excellent communication skills. The position offers competitive compensation and a range of benefits including health insurance and 401k matching.

Qualifications

• Bachelor’s degree in computer science, Software Engineering, Information Systems, Computer Engineering, or related field.
• Strong incident communication, documentation, and cross‑team coordination skills.
• Technical knowledge in Linux, Windows 11, and Linux Server.
• Technical knowledge in Oracle databases, PL/SQL, Java and/or C++.
• General understanding of automated warehouse equipment concepts.

Responsibilities

• Monitor and support the KiSoft ONE & KiSoft SRC software products.
• Respond to and triage software incidents.
• Coordinate with on-site resources to resolve issues.
• Communicate system status and incident updates.
• Maintain accurate support documentation.

Skills

Incident communication

Documentation

Cross-team coordination

Technical knowledge in Linux

Technical knowledge in Windows 11

Technical knowledge in Oracle databases

Technical knowledge in PL/SQL

Technical knowledge in Java and/or C++

General understanding of automated warehouse equipment

Ability to work independently

Ability to work in a team

Basic understanding of software development

Ability to work under pressure

Education

Bachelor’s degree in computer science or related field

Job description

Who We Are

KNAPP brings new technology to warehouse automation. The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We – more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future‑oriented industry of intralogistics are dedicated to making complexity simple. One of the KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state‑of‑the‑art, industry leading software solutions.

What You Get To Do

The Logistics Operations Engineer (LOE) provides software‑focused operational support to keep the Customer’s automated warehouse stable and running. The LOE monitors and troubleshoots KiSoft production environments, triages software incidents, restores service where possible through operational actions, and coordinates resolution by guiding on‑site resources (e.g., RMTs) and escalating to the Service Desk when additional support is required.

Essential Functions and Responsibilities

• Monitor and support the KiSoft ONE & KiSoft SRC software products to maintain stable warehouse operations.
• Respond to and triage software incidents; take appropriate operational actions within scope to restore service.
• Coordinate with on‑site resources and support teams, escalating as needed to resolve issues and minimize downtime.
• Communicate system status and incident updates to relevant stakeholders and provide effective shift handover information.
• Maintain accurate support documentation and tickets, including Problem Management tickets for recurring issues.
• Prepare and provide internal reports as required.

What You Have

• Bachelor’s degree in computer science, Software Engineering, Information Systems, Computer Engineering, or a related field; equivalent relevant education or experience will also be considered.
• Strong incident communication, documentation, and cross‑team coordination skills (control‑room style support).
• Technical knowledge in Linux, Windows 11, and Linux Server.
• Technical knowledge in Oracle databases, PL/SQL, Java and/or C++.
• General understanding of automated warehouse equipment concepts to support communication/troubleshooting.
• Ability to work independently and in a team.
• Basic understanding of software development concepts.
• Ability to work under pressure.

Working Conditions and Environment

• Authorization to work in the U.S.
• Passport or ability to obtain passport
• Professional office etiquette is required at all times
• Travel required 15%
• Overtime as required by work
• Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 30 pounds

What You Will Get

• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.

Due to the safety‑sensitive nature of this position, strict adherence to KNAPP’s drug‑free workplace policy is required. All candidates will be subject to drug‑screening in accordance with the policy and will be expected to remain drug‑free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off‑hours.”