Logistics Operations & Data Coordinator

WWL Vehicle Services Americas, Inc.; Freeport (TX); On-site; USD 49,000 - 52,000; Full time

Benefits offered by this job

Health insurance options

Company-matching 401(k)

Life insurance

Disability coverage

On-the-job training

Employee discounts

Job summary

Wallenius Wilhelmsen in Freeport, TX is seeking a Customer Care Coordinator to manage customer accounts, schedule site activities, and coordinate with customers, carriers, and shop floor teams. You will analyze data to meet customer requirements and report KPIs, working closely with leadership to drive service excellence.

The role requires 2+ years in a fast-paced setting, strong Excel and data skills, and the ability to handle multiple priorities.

Qualifications

• 2+ years of customer facing experience in a fast-paced office, logistics or operations environment.
• Intermediate Excel skills (data analysis, formulas, pivot tables, reporting)
• Strong communication and presentation skills
• Ability to analyze information and make sound, independent decisions
• Proven ability to manage multiple priorities in a deadline driven setting
• Strong teamwork and interpersonal skills in a diverse environment
• Detail-oriented with a proactive, problem-solving mindset
• EVEN BETTER IF YOU HAVE Logistics, Dispatch or Shipping experience

Responsibilities

• Create and maintain reports, dashboards, and data analysis to support site operations and customer needs
• Analyze operational data and communicate status, trends, and exceptions to leadership
• Partner with cross-functional teams to collect, organize, and interpret large data sets
• Track daily, weekly, and monthly operational metrics (assignments, releases, inventory, shipments, etc.)
• Act as a point of contact for customers and carriers, ensuring requirements and service expectations are met
• Maintain and update business systems (WITS, spreadsheets) accurately to meet internal and customer KPIs
• Monitor vehicle inventory, movement, and maintenance schedules while supporting continuous improvement opportunities
• Cross-trains and performs other administrative functions to include verification of cargo status and locations throughout the production facility.
• Opens, closes, and reconciles production workorders

Skills

Customer service

Excel

Communication

Analytical thinking

Prioritization

Teamwork

Detail-oriented

Logistics experience

Tools

WITS

Spreadsheets

Job description

Wallenius Wilhelmsen in Freeport, TX is seeking a Customer Care Coordinator to manage customer accounts, schedule site activities, and coordinate with customers, carriers, and shop floor teams. You will analyze data to meet customer requirements and report KPIs, working closely with leadership to drive service excellence.

The role requires 2+ years in a fast-paced setting, strong Excel and data skills, and the ability to handle multiple priorities.