Global Logistics Coordinator: Customer-Focused

SmartRecruiters, Inc.; Morrisville (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid vacation

Health plan

Life insurance

401(k) plan

Employee stock purchase

Training and development

Job summary

Expeditors is hiring a Logistics Coordinator to identify and understand customer transportation needs. You will receive, book, and schedule orders to ensure timely freight movement and excellent customer service.

Responsibilities include handling air waybills and customs documents, updating shipment data in our system, and communicating with customers and vendors to minimize disruptions in the supply chain.

Qualifications

• High School Diploma
• Excellent customer service skills; friendly, courteous, empathetic and helpful
• Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results
• Strong attention to detail and organizational skills
• Proven desire to learn and expand knowledge base
• Sense of urgency around all aspects of customer service
• Emotional resilience, can withstand stress
• Work effectively and productively with others
• Bachelor's degree in Business, Supply Chain/Logistics or related field is preferred, but not required
• One year of work experience in a customer service related role

Responsibilities

• Prepare, handle, and process documentation- including house and master air waybills, commercial documents and customs/regulatory documents
• Update and loadshipment information ina timely and accurate manner into our operating system
• Timely freight dispatch to avoid disruptions incustomer's supply chain
• Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
• Review and monitor reports to understand individual performance, impact and opportunities for development
• Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs
• Contribute to maintaining strong vendor relationships- airlines, trucking companiesand others
• Maintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirements
• Meet key performance indicators in support of department, branch, productand company goals
• Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies
• Escalate problems or decisions toManagement based on established guidelines and procedures when necessary

Skills

Customer service

Interpersonal skills

Attention to detail

Organizational skills

Desire to learn

Sense of urgency

Emotional resilience

Teamwork

Education

Bachelor's degree in Business or Logistics

Job description

Expeditors is hiring a Logistics Coordinator to identify and understand customer transportation needs. You will receive, book, and schedule orders to ensure timely freight movement and excellent customer service.

Responsibilities include handling air waybills and customs documents, updating shipment data in our system, and communicating with customers and vendors to minimize disruptions in the supply chain.