Customer Care Coordinator

WWL Vehicle Services Americas, Inc.; Freeport (TX); On-site; USD 49,000 - 52,000; Full time

Benefits offered by this job

Health insurance options

Company-matching 401(k)

Life insurance

Disability coverage

On-the-job training

Employee discounts

Job summary

Wallenius Wilhelmsen in Freeport, TX is seeking a Customer Care Coordinator to manage customer accounts, schedule site activities, and coordinate with customers, carriers, and shop floor teams. You will analyze data to meet customer requirements and report KPIs, working closely with leadership to drive service excellence.

The role requires 2+ years in a fast-paced setting, strong Excel and data skills, and the ability to handle multiple priorities.

Qualifications

• 2+ years of customer facing experience in a fast-paced office, logistics or operations environment.
• Intermediate Excel skills (data analysis, formulas, pivot tables, reporting)
• Strong communication and presentation skills
• Ability to analyze information and make sound, independent decisions
• Proven ability to manage multiple priorities in a deadline driven setting
• Strong teamwork and interpersonal skills in a diverse environment
• Detail-oriented with a proactive, problem-solving mindset
• EVEN BETTER IF YOU HAVE Logistics, Dispatch or Shipping experience

Responsibilities

• Create and maintain reports, dashboards, and data analysis to support site operations and customer needs
• Analyze operational data and communicate status, trends, and exceptions to leadership
• Partner with cross-functional teams to collect, organize, and interpret large data sets
• Track daily, weekly, and monthly operational metrics (assignments, releases, inventory, shipments, etc.)
• Act as a point of contact for customers and carriers, ensuring requirements and service expectations are met
• Maintain and update business systems (WITS, spreadsheets) accurately to meet internal and customer KPIs
• Monitor vehicle inventory, movement, and maintenance schedules while supporting continuous improvement opportunities
• Cross-trains and performs other administrative functions to include verification of cargo status and locations throughout the production facility.
• Opens, closes, and reconciles production workorders

Skills

Customer service

Excel

Communication

Analytical thinking

Prioritization

Teamwork

Detail-oriented

Logistics experience

Tools

WITS

Spreadsheets

Job description

Customer Care Coordinator This position is responsible for customer accounts as it relates to daily scheduling and coordination of facility activities relating to customer products. This position plays a critical role in ensuring that the customer's requirements are met through data capture, analysis, and reporting. Communicating with site senior management, customers, carriers, and in turn liaising with shop floor management with regards to production, inventory, and key performance indicators. This position in on-site in Freeport, TX Schedule 6:00 AM - 3:00 PM (Mon-Fri) Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time

WHAT YOU’LL DO

• Create and maintain reports, dashboards, and data analysis to support site operations and customer needs
• Analyze operational data and communicate status, trends, and exceptions to leadership
• Partner with cross-functional teams to collect, organize, and interpret large data sets
• Track daily, weekly, and monthly operational metrics (assignments, releases, inventory, shipments, etc.)
• Act as a point of contact for customers and carriers, ensuring requirements and service expectations are met
• Maintain and update business systems (WITS, spreadsheets) accurately to meet internal and customer KPIs
• Monitor vehicle inventory, movement, and maintenance schedules while supporting continuous improvement opportunities
• Cross-trains and performs other administrative functions to include verification of cargo status and locations throughout the production facility.
• Opens, closes, and reconciles production workorders

WHAT YOU’LL NEED

• 2+ years of customer facing experience in a fast-paced office, logistics or operations environment
• Intermediate Excel skills (data analysis, formulas, pivot tables, reporting)
• Strong communication and presentation skills
• Ability to analyze information and make sound, independent decisions
• Proven ability to manage multiple priorities in a deadline driven setting
• Strong teamwork and interpersonal skills in a diverse environment
• Detail-oriented with a proactive, problem-solving mindset
• EVEN BETTER IF YOU HAVE Logistics, Dispatch or Shipping experience

WHEN YOU JOIN US

At Wallenius Wilhelmsen, we prioritize your well-being. Our industry-leading benefits and perks are designed to help you thrive in your career and your life outside of work. From affordable healthcare to well-being, we’ve got you covered.

• Choose from a range of low-cost health insurance options to support your well-being including medical, dental and vision starting first day of employment.
• Secure your financial future with an industry-leading company-matching 401(k) plan
• Company paid life insurance, short-term and long-term disability
• Explore career development with access to on-the-job training
• Access to exclusive discounts on attractions, automotive, travel and more!

The starting salary range for this role is $48,500-$52,000 per year

WORKING CONDITIONS

Environmental conditions vary by location, including indoor and outdoor settings. Employees may encounter extreme temperatures, wetness, wind, fumes, dust particles and drafts. Safety is our top priority, and we are dedicated to fostering a safety-first environment, ensuring all precautions are taken to protect our team in every working condition.

Who We Are

At Wallenius Wilhelmsen, you'll join a global leader in shipping and logistics with more than 9,000 colleagues across 28 countries. Together, we help move vehicles, equipment, and goods around the world through innovative and sustainable solutions. Our ambition is to lead the way in transforming shipping and logistics. Our success is built on our people. Rooted in a strong safety culture and guided by our values - We Care, We Challenge, We Commit - we create an environment where people can grow, contribute, and perform at their best. As a global company listed on the Oslo Stock Exchange, we offer international opportunities within a collaborative and values-driven culture.

Our Commitment to Equal Opportunities and an Inclusive Workplace

At Wallenius Wilhelmsen, our people are fundamental to our success. We believe in the power of bringing people together and value the unique experiences, skills, and perspectives every individual brings. These differences strengthen our ability to support our customers, drive innovation, and succeed as a global organisation. By fostering an inclusive culture where everyone feels valued and empowered to contribute, we create better outcomes for our people, our customers, and our business.

By joining WalWil, you are not just taking on a role. You are joining a global team of over 9,000 people across 28 countries, where you can play a part in shaping shipping and logistics to be cleaner, smarter, and better for future generations. We believe careers grow through purpose, learning, and collaboration. Here, you will have opportunities to develop your skills, work with experienced colleagues, and contribute to meaningful work that supports customers and communities around the world.

If you are motivated to learn, make an impact, and be part of a global team, WalWil could be the place for you.

For more than 150 years, Wallenius Wilhelmsen has connected people, businesses, and markets across the world. What began as a mission to move goods and enable trade has evolved into a global shipping and logistics company focused on innovation, operational excellence, and a more sustainable future. But our story is defined as much by our people as by our business. Guided by our values - We Care, We Challenge, and We Commit - we foster a culture where people are empowered to grow, speak up and make a meaningful impact. Behind every achievement is the dedication, expertise, and collaboration of our teams. Across 28 countries, colleagues come together with diverse perspectives and a shared purpose: creating value for our customers, communities, and one another. It is this spirit that makes WalWil not only a leader in our industry, but also a place where people can build rewarding careers and contribute to something bigger than themselves.