Logistics Data & Customer Care Coordinator

Wallenius Wilhelmsen; Freeport (TX); On-site; USD 49,000 - 52,000; Full time

Benefits offered by this job

Health insurance options

401(k) company match

Life insurance and disability coverage

Training and career development

Discounts on attractions

Job summary

Wallenius Wilhelmsen is seeking a Customer Care Coordinator in Freeport, TX, to manage daily scheduling and coordination of facility activities for customer products. You will create reports, analyze data, and track KPIs to ensure customer requirements are met, coordinating with customers, carriers, and shop floor teams.

Your role supports production planning, inventory control, and KPI reporting while maintaining accurate data in WITS and spreadsheets.

Qualifications

• 2+ years of customer facing experience in a fast-paced office, logistics or operations environment.
• Intermediate Excel skills (data analysis, formulas, pivot tables, reporting).
• Strong communication and presentation skills.
• Ability to analyze information and make sound, independent decisions.
• Proven ability to manage multiple priorities in a deadline driven setting.
• Strong teamwork and interpersonal skills in a diverse environment.

Responsibilities

• Create and maintain reports, dashboards, and data analysis to support site operations and customer needs.
• Analyze operational data and communicate status, trends, and exceptions to leadership.
• Partner with cross-functional teams to collect, organize, and interpret large data sets.
• Track daily, weekly, and monthly operational metrics (assignments, releases, inventory, shipments, etc.).
• Act as a point of contact for customers and carriers, ensuring requirements and service expectations are met.
• Maintain and update business systems (WITS, spreadsheets) accurately to meet internal and customer KPIs.
• Monitor vehicle inventory, movement, and maintenance schedules while supporting continuous improvement opportunities.
• Cross-trains and performs other administrative functions including verification of cargo status and locations throughout the production facility.
• Opens, closes, and reconciles production work orders.

Skills

Customer facing

Excel

Communication

Decision making

Time management

Teamwork

WITS

Tools

WITS

Job description

Wallenius Wilhelmsen is seeking a Customer Care Coordinator in Freeport, TX, to manage daily scheduling and coordination of facility activities for customer products. You will create reports, analyze data, and track KPIs to ensure customer requirements are met, coordinating with customers, carriers, and shop floor teams.

Your role supports production planning, inventory control, and KPI reporting while maintaining accurate data in WITS and spreadsheets.