Customer Care Coordinator

Wallenius Wilhelmsen; Freeport (TX); On-site; USD 49,000 - 52,000; Full time

Benefits offered by this job

Health insurance options

401(k) company match

Life insurance and disability coverage

Training and career development

Discounts on attractions

Job summary

Wallenius Wilhelmsen is seeking a Customer Care Coordinator in Freeport, TX, to manage daily scheduling and coordination of facility activities for customer products. You will create reports, analyze data, and track KPIs to ensure customer requirements are met, coordinating with customers, carriers, and shop floor teams.

Your role supports production planning, inventory control, and KPI reporting while maintaining accurate data in WITS and spreadsheets.

Qualifications

• 2+ years of customer facing experience in a fast-paced office, logistics or operations environment.
• Intermediate Excel skills (data analysis, formulas, pivot tables, reporting).
• Strong communication and presentation skills.
• Ability to analyze information and make sound, independent decisions.
• Proven ability to manage multiple priorities in a deadline driven setting.
• Strong teamwork and interpersonal skills in a diverse environment.

Responsibilities

• Create and maintain reports, dashboards, and data analysis to support site operations and customer needs.
• Analyze operational data and communicate status, trends, and exceptions to leadership.
• Partner with cross-functional teams to collect, organize, and interpret large data sets.
• Track daily, weekly, and monthly operational metrics (assignments, releases, inventory, shipments, etc.).
• Act as a point of contact for customers and carriers, ensuring requirements and service expectations are met.
• Maintain and update business systems (WITS, spreadsheets) accurately to meet internal and customer KPIs.
• Monitor vehicle inventory, movement, and maintenance schedules while supporting continuous improvement opportunities.
• Cross-trains and performs other administrative functions including verification of cargo status and locations throughout the production facility.
• Opens, closes, and reconciles production work orders.

Skills

Customer facing

Excel

Communication

Decision making

Time management

Teamwork

WITS

Tools

WITS

Job description

Customer Care CoordinatorThis position is responsible for customer accounts as it relates to daily scheduling and coordination of facility activities relating to customer products.This position plays a critical role in ensuring that the customer's requirements are met through data capture, analysis, and reporting. Communicating with site senior management, customers, carriers, and in turn liaising with shop floor management with regards to production, inventory, and key performance indicators.This position in on-site in Freeport, TXSchedule 6:00 AM - 3:00 PM (Mon-Fri)Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this timeWHAT YOU’LL DOCreate and maintain reports, dashboards, and data analysis to support site operations and customer needsAnalyze operational data and communicate status, trends, and exceptions to leadershipPartner with cross-functional teams to collect, organize, and interpret large data setsTrack daily, weekly, and monthly operational metrics (assignments, releases, inventory, shipments, etc.)Act as a point of contact for customers and carriers, ensuring requirements and service expectations are metMaintain and update business systems (WITS, spreadsheets) accurately to meet internal and customer KPIsMonitor vehicle inventory, movement, and maintenance schedules while supporting continuous improvement opportunitiesCross-trains and performs other administrative functions to include verification of cargo status and locations throughout the production facility.Opens, closes, and reconciles production workordersWHAT YOU’LL NEED2+ years of customer facing experience in a fast-paced office, logistics or operations environmentIntermediate Excel skills (data analysis, formulas, pivot tables, reporting)Strong communication and presentation skillsAbility to analyze information and make sound, independent decisionsProven ability to manage multiple priorities in a deadline driven settingStrong teamwork and interpersonal skills in a diverse environmentDetail-oriented with a proactive, problem-solving mindsetEVEN BETTER IF YOU HAVELogistics, Dispatch or Shipping experienceWHEN YOU JOIN USAt Wallenius Wilhelmsen, we prioritize your well-being. Our industry-leading benefits and perks are designed to help you thrive in your career and your life outside of work. From affordable healthcare to well-being, we’ve got you covered.• Choose from a range of low-cost health insurance options to support your well-being including medical, dental and vision starting first day of employment.• Secure your financial future with an industry-leading company-matching 401(k) plan• Company paid life insurance, short-term and long-term disability• Explore career development with access to on-the-job training• Access to exclusive discounts on attractions, automotive, travel and more!The starting salary range for this role is $48,500-$52,000 per yearWORKING CONDITIONSEnvironmental conditions vary by location, including indoor and outdoor settings. Employees may encounter extreme temperatures, wetness, wind, fumes, dust particles and drafts. Safety is our top priority, and we are dedicated to fostering a safety-first environment, ensuring all precautions are taken to protect our team in every working condition.Who We AreAt Wallenius Wilhelmsen, you'll join a global leader in shipping and logistics with more than 9,000 colleagues across 28 countries. Together, we help move vehicles, equipment, and goods around the world through innovative and sustainable solutions. Our ambition is to lead the way in transforming shipping and logistics.Our success is built on our people. Rooted in a strong safety culture and guided by our values – We Care, We Challenge, We Commit – we create an environment where people can grow, contribute, and perform at their best. As a global company listed on the Oslo Stock Exchange, we offer international opportunities within a collaborative and values-driven culture.Our Commitment to Equal Opportunities and an Inclusive WorkplaceAt Wallenius Wilhelmsen, our people are fundamental to our success. We believe in the power of bringing people together and value the unique experiences, skills, and perspectives every individual brings. These differences strengthen our ability to support our customers, drive innovation, and succeed as a global organisation. By fostering an inclusive culture where everyone feels valued and empowered to contribute, we create better outcomes for our people, our customers, and our business.