Logistics Operation Coordinator (AIR & Ocean Operations)

BTI Solutions, Inc.; Santa Ana (CA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid sick leave

AD&D & LTD

Job summary

BTI Solutions, Inc. in Santa Ana, CA is seeking a Logistics Operation Coordinator (Air & Ocean Operations) to plan, execute, and improve inbound and outbound air and ocean freight, ensuring shipments move efficiently from manufacturers to Samsung warehouses and to customers.

The role requires 6+ years in international logistics, hands-on air/ocean/OTR freight experience, ERP/TMS/WMS proficiency, and strong data analysis.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 6 years of experience in logistics coordination with focus on international air and ocean freight operations.
• Hands-on experience in international Air, Ocean, and OTR freight forwarding operations.
• Proven experience managing transload warehouse operations and Truckload (TL) dispatch.
• Strong understanding of international air and ocean freight regulations, and customs procedures.
• Proficiency with ERP and logistics systems (SAP, TMS, WMS or equivalent).
• Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP.
• English proficiency.

Responsibilities

• Create and maintain daily tracking reports for Air Export, Ocean Import and OTR including weekend operations.
• Gather departure information for containers and air cargo at ports, terminals, and airports; monitor on-time departures and coordinate schedules.
• Track ocean containers, rail intermodal units, and air shipments in real time; validate IOD and POD; respond to shipment exceptions.

Skills

Analytical thinking

Problem solving

Communication

Multitasking

Ability to work under pressure

Education

Bachelor's degree in Logistics/Supply Chain/Business Administration

Tools

SAP

TMS

WMS

Job description

Logistics Operation Coordinator (AIR & Ocean Operations)Job Description1. Position OverviewThe Mobile Business Unit supports the global distribution of Samsung mobile devices with a focus on speed, reliability, and operational efficiency. The Logistics Coordinator (Air ) is responsible for planning, executing, and continuously improving inbound and outbound air and ocean freight operations, ensuring shipments move efficiently from manufacturers to Samsung warehouses and ultimately to customers.This position requires hands-on experience in Air or Ocean Freight Operations, along with solid ocean freight knowledge. As our operation supports global transportation across multiple time zones, this position follows a five-day work schedule that includes weekend shifts based on operational requirements.2. Key Responsibilities1) Planning & SchedulingCreate and maintain daily tracking reports for Air Export, Ocean Import and OTR including weekend operations2) Port & Terminal CoordinationGather departure information for containers and air cargo at ports, terminals, and airports.Monitor and confirm on-time departures from U.S. Ocean terminals and major airports.Coordinate terminal departure schedules with terminal operators and customs brokers.3) Movement MonitoringTrack ocean containers, rail intermodal units, and air shipments in real time.Validate Import of Documentation (IOD) and Proof of Delivery (POD) on a daily basis.Respond promptly to shipment exceptions requiring immediate attention (e.g., delays, damages, customs hold).6) Partner & Stakeholder CommunicationServe as the primary point of contact for logistics partners, including carriers, freight forwarders, customs brokers, internal supply chain teams, and customers.Handle claims, documentation, and issue escalations through phone, email, or virtual meetings.7) Compliance & DocumentationEnsure all shipments comply with international trade regulations, hazardous material requirements, and security standards.Maintain accurate records for audits and regulatory inspections.Perform other job-related duties as assigned.8) Core CompetenciesAnalytical Thinking: Translate large data sets into actionable insights.Problem Solving: Quickly identify root causes of operational issues and implement effective solutions.Communication: Communicate clearly and effectively with internal teams and external partners.Multitasking: Manage multiple priorities while maintaining accuracy and attention to detail.Ability to Work Under Pressure: Perform effectively in a fast-paced, deadline-driven environment.9) Air Export Responsibilities• Receive and validate Air Export shipping instructions (SI) from customers.• Coordinate booking with airlines and freight forwarders based on required transit time and cost.• Prepare and review MAWB, HAWB, commercial invoice, packing list, SLI and export declarations.• Coordinate TSA, IATA and dangerous goods (DG) compliance when applicable.• Monitor cargo cut-off time, terminal receiving schedule and flight departures.• Coordinate warehouse cargo receiving, screening, palletizing and ULD build-up.• Manage export customs clearance and respond to customs examinations or holds.• Track flight departures, transshipment status and final arrival; proactively resolve exceptions.• Communicate shipment status and milestones to customers through regular updates.• Handle flight cancellation, rollover, offload and rebooking with minimum service disruption.• Review airline freight invoices and accessorial charges for accuracy.• Measure Air Export KPI including On-Time Departure (OTD), On-Time Arrival (OTA), booking accuracy, document accuracy and claims ratio.• Support peak season capacity planning and airline allocation strategy.• Drive continuous process improvement to reduce transit time and logistics cost.3. Requirements (Basic Qualifications)1) EducationBachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.2) ExperienceMinimum 6 years of experience in logistics coordination, with a strong focus on international air and ocean freight operations.Hands-on experience in international Air, Ocean, and OTR freight forwarding operations is requiredProven experience managing transload warehouse operations and Truckload (TL) dispatch.3) Industry KnowledgeStrong understanding of international air and ocean freight regulations, and customs procedures4) Technical SkillsProficiency with ERP and logistics systems (SAP, TMS, WMS or equivalent).Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP.5) LanguageEnglishPay Range: $25.00 to $31.00 per hourBenefits: Medical, dental, and vision insurance; 401(k) retirement plan; paid sick leave; life, accidental death & dismemberment (AD&D), and long-term disability (LTD) insurance; and optional voluntary life/AD&D coverage. Benefits are subject to eligibility and applicable plan terms.-Why work at BTI?We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.