Logistics & Mailroom Team Lead

SPS; New York (NY); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Career Growth

Paid Time Off

Bonuses

Medical, Dental, Vision

Job summary

SPS in New York is seeking a Client Services Lead to oversee daily mailroom, shipping, receiving, courier, and workplace services, ensuring safe, accurate, and efficient delivery in line with SPS standards. You will assist with team coordination, staffing coverage, and training.

The role emphasizes leadership, customer service, and cross-functional collaboration to optimize operations and resolve issues. Schedule is Monday–Friday, 8:30 a.m.–5:30 p.m., with coverage planning for absences.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of experience in customer service, mailroom, shipping, receiving, warehouse, or logistics.
• Prior team lead or supervisory experience preferred.
• Knowledge of domestic/international shipping procedures preferred.
• Ability to learn and use computer-based tracking and management systems.
• Professional appearance and attitude required.
• Must adhere to all company policies and procedures.

Responsibilities

• Lead daily mailroom, shipping, receiving, courier, package tracking, and delivery operations.
• Coordinate carrier services, IT shipments, leaver boxes, return-to-vendor activity, supply requests, and other logistics needs.
• Ensure mail, packages, and materials are properly received, processed, documented, routed, stored, and delivered.
• Track missing shipments, expedite priority requests, and resolve or elevate service issues.
• Ensure compliance with procedures and safety requirements.
• Receive, inspect, sort, classify, tag, and track hardware assets.
• Maintain asset records, inventory, secure storage, and monthly touch count reporting.
• Safely wipe data from equipment designated for disposal or return.
• Maintain mailroom equipment, postage meters, copy room supplies, and tracking systems.
• Coordinate office supply replenishment, conference room support, catering escorts, and front-of-office backup.
• Provide light maintenance and cleaning as needed.
• Assist with day-to-day supervision and coordination of mailroom and logistics personnel.
• Support training, staffing coverage, route support, and workload prioritization.
• Provide excellent customer service and resolve customer concerns, escalating issues when appropriate.
• Collaborate with cross-functional teams to ensure consistent and efficient service delivery.
• Maintain a professional image and adhere to company policies, procedures, and security requirements.
• Support reporting on mail/package volume, shipping activity, postage and express mail costs, service levels, exceptions, projects, and QBR inputs.

Skills

Customer Service

Logistics Management

Team Leadership

Communication

Problem Solving

Safety Compliance

Education

High School Diploma

Tools

Microsoft Office

Job description

SPS in New York is seeking a Client Services Lead to oversee daily mailroom, shipping, receiving, courier, and workplace services, ensuring safe, accurate, and efficient delivery in line with SPS standards. You will assist with team coordination, staffing coverage, and training.

The role emphasizes leadership, customer service, and cross-functional collaboration to optimize operations and resolve issues. Schedule is Monday–Friday, 8:30 a.m.–5:30 p.m., with coverage planning for absences.