Logistics Dispatcher & Team Lead

WillScot; Madison (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

WillScot is seeking a Dispatcher to own the logistics schedule for a defined territory, including supervision. You will decide whether to use in-house or vendor transport to optimize cost and time for delivery, service, and relocation of units.

The role focuses on achieving on-time delivery, customer satisfaction, and efficient office operations while adhering to safety policies and WillScot values.

Qualifications

• High school diploma or equivalent or 3 years of related experience.
• Minimum 2 years of work experience in a logistics/dispatch setting.
• Experience supervising one or more employees is a plus.

Responsibilities

• Schedule and assign in-house or vendor drivers to meet on-time delivery targets.
• Coordinate deliveries, pickups, and installations with customers and vendors.
• Maintain safety and compliance documentation and reports.
• Communicate daily with customers to confirm availability and site readiness.
• Provide office support including payroll, accounts payable/receivable and filing.
• Monitor performance and participate in training and coaching as needed.

Skills

Customer service orientation

Active listening

Written and verbal communication

Multitasking

Prioritization

Education

High school diploma, GED, or 3 years applicable experience

2 years work experience

2 years experience managing one or more employees

Tools

MS Office/Excel/Word/Outlook

CRM system familiarity

Salesforce experience

Job description

WillScot is seeking a Dispatcher to own the logistics schedule for a defined territory, including supervision. You will decide whether to use in-house or vendor transport to optimize cost and time for delivery, service, and relocation of units.

The role focuses on achieving on-time delivery, customer satisfaction, and efficient office operations while adhering to safety policies and WillScot values.