Logistics Dispatcher: Lead Scheduling & Vendor Coordination

WillScot; North Little Rock (AR); On-site; USD 42,000 - 62,000; Full time

Job summary

WillScot is seeking a Dispatcher to own the transactional logistics schedule for a territory, overseeing staff and decisions on in-house or vendor transportation to optimize cost and time for deliveries, installations, and relocations.

The role emphasizes safety, customer satisfaction, and adherence to WillScot values. It offers opportunities to manage daily dispatch activities and coordinate cross-functional teams in a fast-paced environment.

Qualifications

• High school diploma, GED, or 3 years of applicable experience.
• 2 years work experience
• 2 years experience managing one or more employees
• OR 1 year of experience with WillScot
• MS Office/Excel/Word/Outlook experience
• Experience working directly with customers by phone and email
• Strong customer service orientation, active listening, excellent oral/written communication
• Ability follow direction and meet deadlines in a fast-paced environment
• Experience applying creativity to problem-solving
• Build sustainable relationships and trust with vendors through open, proactive communication
• Ability to effectively manage multiple, changing priorities in a fast-paced environment

Responsibilities

• Environment, Health & Safety policies must be followed.
• Conduct periodic safety meetings and update safety documents and logs.
• Manage employee health and safety through training and observations.
• Ensure operating standards with robust training and communication actions.
• Supervisory responsibilities include assigning tasks and daily duties.
• Own DOT compliance within the assigned territory.
• Set daily/weekly/monthly priorities for the team.
• Schedule in-house or vendor drivers to target on-time delivery.
• Coordinate deliveries, installations, and relocations of units.
• Document deliveries, pickups, and customer communications.

Skills

Customer service orientation

Active listening

Communication skills

Multitasking

Team coordination

Education

High school diploma, GED, or 3 years of applicable experience

2 years work experience

2 years experience managing one or more employees

OR 1 year of experience with WillScot

MS Office/Excel/Word/Outlook experience

Tools

MS Office/Excel/Word/Outlook

Job description

WillScot is seeking a Dispatcher to own the transactional logistics schedule for a territory, overseeing staff and decisions on in-house or vendor transportation to optimize cost and time for deliveries, installations, and relocations.

The role emphasizes safety, customer satisfaction, and adherence to WillScot values. It offers opportunities to manage daily dispatch activities and coordinate cross-functional teams in a fast-paced environment.