Dispatcher Houston ,TX

Waste Pro USA Inc.; Houston (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Waste Pro USA Inc. in Houston is seeking a Dispatcher to coordinate driver communications, respond to service orders, schedule routes, and resolve routing issues. The role involves daily data entry, ticket closure, and ensuring smooth operations across the driver teams.

The position emphasizes balancing customer needs with driver availability and maintaining accurate records in systems such as Tower and Trackese. Office-based work in a fast-paced environment is required.

Qualifications

• Dispatcher role coordinating with drivers to respond to service orders.
• Strong communication to relay information between home base, drivers and customers.
• Accurate data entry and record keeping of routes and tickets.

Responsibilities

• Maintain contact between drivers and home base and dispatch drivers to calls as they come in.
• Assign routes and service tickets to drivers and close tickets daily.
• Plan and monitor daily route assignments for residential, roll-off and commercial drivers.

Skills

Communication skills

Time management

Problem solving

Team coordination

Customer service

Tools

Tower

Trackese

Job description

WASTE PRO HOUSTON TEXAS IS NOW HIRING DISPATCHERS..

Summary Of Position

The purpose of the Dispatcher position is to communicate with Waste Pro drivers to respond to incoming service orders, schedule service, resolve route and service issues and complete daily routing dump and crew data entry. Distribute information to driver teams as needed.

Essential Job Functions

• Maintain contact between drivers and home base, dispatching drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
• Assign routes and service tickets to appropriate drivers throughout the day and for the next day; closes service tickets each day.
• Plan, distribute, monitor and follow-up daily route assignments for residential, roll-off and commercial drivers to ensure customers are serviced per Waste Pro standards and agreements.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues. Effectively communicate with both drivers and customers to ensure customer satisfaction. Communicate service changes to Sales staff.
• Answer incoming calls from Customer Service and provide requested route information and/or follow up. Work directly with Customer Service Manager, Operations Manager and the Driver to ensure prompt follow through of all issues. Distribute county requests to route supervisors.
• Communicates with maintenance shop personnel and serves as an emergency point of contact to drivers.
• Review route paperwork, enter customer information to database, and close work orders from previous day routes, paying close attention to detail, identifying and correcting any issues. Records and documents information from drivers and distributes to appropriate departments.
• Maintains all data in appropriate systems including the following: Verify all dump tickets have been received and entered into Tower. Close tickets and note in Trackese. Enter new drivers, truck and route data information in Tower. Enter "Crew Out" into Tower and provide to Supervisors.
• Print, review and make data entry corrections to productivity reports for route supervisors daily.
• Distribute and maintain driver phones/radios -- including completion of software updates, and charging phones every evening.
• Additional responsibilities may include uniform tracking, timecard review for Drivers, reconciliation of supervisor fuel tickets, and maintenance of PPE inventory. Ensures that supplies are on hand for necessary forms. Prepares Saturday work.

Other Job Responsibilities

• Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
• Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA.
• Any additional job duties that may be assigned by the Supervisor.

Work Environment

Normal setting for this job is: office setting.