Logistics Dispatcher: On-Time Shipments & Carrier Relations

Syfan Logistics, Inc.; United States; On-site; USD 42,000 - 68,000; Full time

Job summary

Syfan Logistics, Inc. is seeking a Logistics Coordinator to support the logistics operations team by communicating with carriers and customers to ensure on-time service for all shipments.

You will maintain strong relationships, track load details in our transportation management system, and coordinate with drivers to resolve issues quickly. This role requires strong customer service, organization, and teamwork in a fast-paced office environment.

Qualifications

• High school diploma or GED (Bachelor’s preferred).
• Strong customer service and interpersonal skills required.
• Proficiency with Microsoft Office and transportation management systems (TMS).
• Excellent organizational, time management, and problem-solving abilities.
• Ability to prioritize tasks and adapt to changing loads.
• Ability to follow procedures and work cooperatively in a team.

Responsibilities

• Dispatches carriers by phone and computer in an efficient and professional manner.
• Manages load information including pick-up and delivery times using logistics software.
• Tracks and communicates driver movements to shippers and receivers.
• Directs and resolves inbound calls from drivers and carriers to obtain status updates.
• Updates Carrier Sales and Customer Sales Reps of delays or issues as needed.
• Verifies all load data prior to delivery and documents discrepancies.
• Notes details of communications with carriers and customers in TMS logs.
• Identifies load issues and works with team to implement solutions.
• Performs other duties as assigned to support operations.

Skills

Customer Service

Microsoft Office

TMS Proficiency

Organizational Skills

Time Management

Problem Solving

Team Collaboration

Education

High school diploma / GED

Bachelor's Degree preferred

Job description

Syfan Logistics, Inc. is seeking a Logistics Coordinator to support the logistics operations team by communicating with carriers and customers to ensure on-time service for all shipments.

You will maintain strong relationships, track load details in our transportation management system, and coordinate with drivers to resolve issues quickly. This role requires strong customer service, organization, and teamwork in a fast-paced office environment.