Logistics Coordinator: Mastering On-Time Shipments & Carriers

syfanlogistics; Gainesville (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Syfan Logistics, Inc. is seeking a Logistics Coordinator to work with the logistics operations team, communicating with carriers and customers to guarantee on-time service for all shipments.

The role emphasizes customer service excellence, operational proficiency with the TMS and Microsoft Office, and proactive problem solving to maintain strong relationships with customers and carriers. This position has daytime and varied shift hours in a busy open-office environment.

Qualifications

• Strong customer service and interpersonal skills in difficult carrier/customer situations.
• Basic computer proficiency for using Microsoft Office and the TMS.
• Excellent organizational, time management, critical thinking, and problem-solving skills.
• Ability to prioritize tasks and adapt quickly to changing situations.
• Ability to receive coaching and follow procedures and management directions.
• Ability to work cooperatively in a dynamic team environment in a high call volume setting.

Responsibilities

• Dispatches carriers by phone and computer in an efficient and professional manner.
• Manages load information including pick-up and delivery times for all shipments using logistics management software.
• Tracks and communicates the movements of drivers to shippers and receivers in accordance with established procedures and load specific information.
• Properly directs and resolves inbound calls from drivers and carriers to obtain accurate status and location updates to ensure on-time delivery.
• Efficiently updates Carrier Sales and Customer Sales Reps of any shipment delays or issues when required.
• Validates all load data prior to delivery and addresses all types of product discrepancies requesting documentation as needed.
• Effectively documents the required details of all communications with carriers and customers in the TMS logs.
• Ability to proactively identify load issues and works with team to promptly implement solutions.
• Performs other essential duties as assigned by management in support of optimal operations performance.

Skills

Customer Service

Microsoft Office

TMS software

Organizational skills

Problem solving

Team collaboration

Education

High school diploma / GED

Bachelor's degree preferred

Tools

TMS system

Customer websites

Job description

Syfan Logistics, Inc. is seeking a Logistics Coordinator to work with the logistics operations team, communicating with carriers and customers to guarantee on-time service for all shipments.

The role emphasizes customer service excellence, operational proficiency with the TMS and Microsoft Office, and proactive problem solving to maintain strong relationships with customers and carriers. This position has daytime and varied shift hours in a busy open-office environment.