Logistics Coordinator: On-Time Shipments & Carriers

Syfan Logistics, Inc.; United States; On-site; USD 42,000 - 68,000; Full time

Job summary

Syfan Logistics, Inc. is seeking a Logistics Coordinator to join the operations team.

You will communicate with carriers and customers to ensure on-time service for all shipments and maintain strong relationships with key partners. The role requires excellent customer service, proficiency with Microsoft Office and the company's transportation management system, and the ability to adapt to changing load conditions.

Qualifications

• Strong customer service and interpersonal skills handling carrier and customer situations professionally.
• Basic computer proficiency using Microsoft Office and Syfan Logistics' transportation management system.
• Excellent organizational, time management, critical thinking, and problem-solving skills.
• Ability to prioritize tasks and adapt quickly to changing situations.
• Ability to receive coaching and follow procedures and management directions.
• Ability to work cooperatively in a dynamic team environment in a high call volume setting.

Responsibilities

• Dispatches carriers by phone and computer in an efficient and professional manner.
• Manages load information including pickup and delivery times for all shipments using logistics management software.
• Tracks and communicates the movements of drivers to shippers and receivers in accordance with established procedures and load specific information.
• Properly directs and resolves inbound calls from drivers and carriers to obtain accurate status and location updates to ensure on-time delivery.
• Efficiently updates Carrier Sales and Customer Sales Reps of any shipment delays or issues when required.
• Validates all load data prior to delivery and addresses all types of product discrepancies requesting documentation as needed.
• Effectively documents the required details of all communications with carriers and customers in the TMS logs.
• Ability to proactively identify load issues and works with team to promptly implement solutions.
• Performs other essential duties as assigned by management in support of optimal operations performance.

Skills

Customer service excellence

Technology proficiency

Coordinating agility & problem solving

Operations procedures proficiency

Team culture alignment

Education

High school diploma / GED or equivalent

Bachelor's Degree preferred

Tools

Microsoft Office

Transportation Management System

Customer websites

Keyboard proficiency

Job description

Syfan Logistics, Inc. is seeking a Logistics Coordinator to join the operations team.

You will communicate with carriers and customers to ensure on-time service for all shipments and maintain strong relationships with key partners. The role requires excellent customer service, proficiency with Microsoft Office and the company's transportation management system, and the ability to adapt to changing load conditions.