Logistics Dispatcher Lead — On-Time Delivery & Safety

WillScot; Mobile (AL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health benefits

Retirement plan with company match

Paid time off

Job summary

WillScot is seeking a Dispatcher to own the transactional logistics schedule for a defined territory, including decisions on in-house vs vendor transportation, to optimize cost and time. This role reports on safety, service standards, and office operations while guiding a team of temporary and permanent staff.

You will interact with drivers, technicians, and coordinators, ensuring on-time delivery and customer satisfaction while adhering to WillScot values of collaboration and excellence.

Qualifications

• High school diploma or GED, or 3 years of applicable experience.
• 2 years work experience.
• 2 years experience managing one or more employees.
• OR 1 year of experience with WillScot.
• Experience working directly with customers by phone and email.
• Strong customer service orientation, active listening, excellent oral/written communication.
• Ability follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving.
• Build sustainable relationships and trust with vendors through open, proactive communication.
• Ability to effectively manage multiple, changing priorities in a fast-paced environment.

Responsibilities

• Own all aspects of the transactional logistics schedule for the assigned territory.
• Determine optimal transportation means (in-house or vendor partners) for delivery, service, and relocation.
• Maintain service standards and assist in office management and team planning.
• Manage supervisory responsibilities including task assignment and daily duties.
• Coordinate with drivers, field service techs, setup crews, and brokers.
• Ensure DOT compliance within the territory and monitor safety policies.
• Track deliveries, communication with customers and vendors, and update documentation.
• Assist in scheduling daily/weekly/monthly activities and site readiness.

Skills

Customer service

Communication

Multitasking

Team supervision

Decision making

Education

High school diploma or GED

3 years applicable experience

Tools

CRM system

DOT compliance

Job description

WillScot is seeking a Dispatcher to own the transactional logistics schedule for a defined territory, including decisions on in-house vs vendor transportation, to optimize cost and time. This role reports on safety, service standards, and office operations while guiding a team of temporary and permanent staff.

You will interact with drivers, technicians, and coordinators, ensuring on-time delivery and customer satisfaction while adhering to WillScot values of collaboration and excellence.