Logistics Dispatcher — Lead On-Time Delivery

WillScot; Alabama; On-site; USD 42,000 - 58,000; Full time

Job summary

WillScot, a leading North American provider of temporary space solutions, seeks a Dispatcher to own the transactional logistics schedule for the assigned territory and supervise personnel. You will decide on transportation means (in-house or vendor) to optimize cost and time for delivery, installation, service, removal or relocation of units, impacting on-time delivery and customer satisfaction.

As a Dispatcher you will maintain safety policies and logs, coordinate with drivers, vendors and

Qualifications

• High school diploma or GED or 3 years of applicable experience.
• 2 years of work experience.
• 2 years experience managing one or more employees.
• Experience working directly with customers by phone and email.
• Strong customer service orientation and communication.
• Ability manage multiple, changing priorities in a fast-paced environment.

Responsibilities

• Own the logistics schedule for assigned territory.
• Decide on in-house vs vendor transport for cost/time efficiency.
• Manage daily assignments and supervise team.
• Ensure on-time delivery and customer satisfaction.
• Coordinate with drivers, vendors and customers.
• Maintain safety compliance and training.

Skills

Customer service

Active listening

Communication (oral/written)

Multitasking

Problem solving

Vendor relationship

Education

High school diploma or GED

2 years work experience

2 years experience managing one or more employees

1 year experience with WillScot

Tools

CRM system

DOT compliance knowledge

Vehicle telematics

Scheduling software

Job description

WillScot, a leading North American provider of temporary space solutions, seeks a Dispatcher to own the transactional logistics schedule for the assigned territory and supervise personnel. You will decide on transportation means (in-house or vendor) to optimize cost and time for delivery, installation, service, removal or relocation of units, impacting on-time delivery and customer satisfaction.

As a Dispatcher you will maintain safety policies and logs, coordinate with drivers, vendors and