Logistics Dispatcher for On-Time Shipments

Syfan Logistics; Gainesville (FL); On-site; USD 42,000 - 61,000; Full time

Job summary

Syfan Logistics is seeking a Logistics Coordinator to join the operations team. You will communicate with carriers and customers to guarantee on-time service for all shipments, maintain strong relationships, and provide a high level of service and performance.

The role emphasizes teamwork, system proficiency, and adapting to changing loads, with daytime and varying shifts; prior experience in logistics or customer service is valued.

Qualifications

• Strong customer service and interpersonal skills that include handling difficult carrier and customer situations in a respectful and professional manner.
• Basic computer proficiency for optimal performance using Microsoft Office, Syfan Logistics’ transportation management system, customer web sites, and basic keyboard proficiency.
• Excellent organizational, time management, critical thinking, and problem-solving skills.
• Ability to prioritize tasks and adapt quickly to changing situations.
• Ability to receive coaching and follow procedures and management directions.
• Ability to work cooperatively in a dynamic team environment in a high call volume setting.

Responsibilities

• Dispatches carriers by phone and computer in an efficient and professional manner.
• Manages load information including pick‑up and delivery times for all shipments using logistics management software.
• Tracks and communicates the movements of drivers to shippers and receivers in accordance with established procedures and load specific information.
• Properly directs and resolves inbound calls from drivers and carriers to obtain accurate status and location updates to ensure on‑time delivery.
• Efficiently updates Carrier Sales and Customer Sales Reps of any shipment delays or issues when required.
• Validates all load data prior to delivery and addresses all types of product discrepancies requesting documentation as needed.
• Effectively documents the required details of all communications with carriers and customers in the TMS logs.
• Ability to proactively identify load issues and works with team to promptly implement solutions.
• Performs other essential duties as assigned by management in support of optimal operations performance.

Skills

Customer service excellence

Communication skills

Time management

Problem solving

Team collaboration

Adaptability

Education

High school diploma / GED or equivalent

Bachelor’s Degree Preferred

Tools

Microsoft Office

Transportation Management System (TMS)

Job description

Syfan Logistics is seeking a Logistics Coordinator to join the operations team. You will communicate with carriers and customers to guarantee on-time service for all shipments, maintain strong relationships, and provide a high level of service and performance.

The role emphasizes teamwork, system proficiency, and adapting to changing loads, with daytime and varying shifts; prior experience in logistics or customer service is valued.