Logistics Dispatcher: Customer Support & Routing

Border Transfer, Inc.; Hayward (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Control Transportation Services, Inc. dba Summit Delivery Services in Compton, CA is seeking a full-time Administrative Dispatcher to coordinate independent contractors and delivery operations.

The role includes handling inbound calls, auditing and briefing management reports, and working with routing systems to meet client needs. The ideal candidate will have knowledge of Compton geography, Excel and Word proficiency, and strong problem-solving and customer service abilities to support

Qualifications

• Must know Compton, CA geography.
• Experience with routing systems.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Dispatch independent contractors to appropriate locations according to customer needs.
• Handle inbound calls from customers and delivery teams.
• Work with customer staff in performing daily duties.
• Consult with managerial personnel to meet operational goals.
• Record and maintain files and records of customer requests, services performed, invoices, expenses reports and other various dispatch responsibilities.
• Determine the response needed to effectively and appropriately deal with emergencies, accidents, breakdowns and customer service issues.
• Claims examination and process.
• Filing organizational paperwork.
• Must be familiar with Microsoft Word and Excel.

Skills

Compton geography

Routing systems

Excel skills

Problem solving

Customer service

Tools

Microsoft Excel

Job description

Control Transportation Services, Inc. dba Summit Delivery Services in Compton, CA is seeking a full-time Administrative Dispatcher to coordinate independent contractors and delivery operations.

The role includes handling inbound calls, auditing and briefing management reports, and working with routing systems to meet client needs. The ideal candidate will have knowledge of Compton geography, Excel and Word proficiency, and strong problem-solving and customer service abilities to support