Full-time Administrative Dispatcher

Border Transfer, Inc.; Hayward (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Control Transportation Services, Inc. dba Summit Delivery Services in Compton, CA is seeking a full-time Administrative Dispatcher to coordinate independent contractors and delivery operations.

The role includes handling inbound calls, auditing and briefing management reports, and working with routing systems to meet client needs. The ideal candidate will have knowledge of Compton geography, Excel and Word proficiency, and strong problem-solving and customer service abilities to support

Qualifications

• Must know Compton, CA geography.
• Experience with routing systems.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Dispatch independent contractors to appropriate locations according to customer needs.
• Handle inbound calls from customers and delivery teams.
• Work with customer staff in performing daily duties.
• Consult with managerial personnel to meet operational goals.
• Record and maintain files and records of customer requests, services performed, invoices, expenses reports and other various dispatch responsibilities.
• Determine the response needed to effectively and appropriately deal with emergencies, accidents, breakdowns and customer service issues.
• Claims examination and process.
• Filing organizational paperwork.
• Must be familiar with Microsoft Word and Excel.

Skills

Compton geography

Routing systems

Excel skills

Problem solving

Customer service

Tools

Microsoft Excel

Job description

Position:Full-time Administrative Dispatcher

Location: Hayward, CA

Job Id:115

# of Openings:1

Full-Time Administrative Dispatcher, Logistics

Control Transportation Services, Inc. dba Summit Delivery Services (Compton, CA)

Control Transportation Services, Inc. dba Summit Delivery Services is a national Brokerage Company providing 3 rd party logistics services.

An integral part of our service offering is coordinating Independent Motor Carriers to provide home delivery of large appliances and electronics to consumer homes and businesses on behalf of our clients. We are providing top-tier experiences in the Compton, CA market for a leading retailer of appliances.

We are currently seeking to hire an enthusiastic and motivated individual for our Compton, California location. The administrative dispatcher position is a customer service type position. This position will be responsible for managing (populating, auditing, and briefing management) reports and working with routing systems as well as tendering loads, providing dispatch support for independent contractors and performing services.

The ideal candidate will have geographical knowledge of Compton, CA and surrounding areas, Microsoft excel experience, routing systems experience, the ability to solve problemsand provide resolution to issues.

Responsibilities and duties will include but are not limited to:

• Dispatch independent contractors to appropriate locations according to customer needs
• Handle inbound calls from customers and delivery teams
• Work with customer staff in performing daily duties
• Consult with managerial personnel to meet operational goals
• Record and maintain files and records of customer requests, services performed, invoices, expenses reports and other various dispatch responsibilities
• Determine the response needed to effectively and appropriately deal with emergencies, accidents, breakdowns and customer service issues
• Claims examination and process
• Filing organizational paperwork
• Must be familiar with Microsoft Word and Excel