Dispatch & Customer Service Specialist

Premium Transport Staffing Inc.; Whittier (CA); On-site; USD 29,000 - 30,000; Full time

Job summary

Premium Transport Staffing Inc. in Whittier, CA is seeking a Dispatcher / Customer Service Representative to join our operations team. This role blends frontline customer support with dispatch coordination to keep daily workflows running smoothly and orders accurate.

You will answer and direct incoming calls, process customer orders, and work closely with dispatch and operations to resolve issues quickly. A friendly phone presence, strong organizational skills, and clear verbal and written

Qualifications

• Excellent customer service skills - required.
• Strong verbal and written communication skills.
• Professional, friendly phone presence.
• Excellent organizational and time-management skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Ability to work effectively with customers and employees at all levels.
• Bilingual skills are a plus.

Responsibilities

• Answer and direct incoming phone calls.
• Provide friendly and professional customer service.
• Take customer orders and requests.
• Prepare proposals as needed. Work closely with dispatch and operations.
• Assist customers and team members as needed.
• Help maintain a smooth and efficient flow of daily business.
• Perform other duties as assigned by management.

Skills

Customer service

Verbal communication

Written communication

Phone presence

Organization

Time management

Multitasking

Bilingual (preferred)

Job description

Premium Transport Staffing Inc. in Whittier, CA is seeking a Dispatcher / Customer Service Representative to join our operations team. This role blends frontline customer support with dispatch coordination to keep daily workflows running smoothly and orders accurate.

You will answer and direct incoming calls, process customer orders, and work closely with dispatch and operations to resolve issues quickly. A friendly phone presence, strong organizational skills, and clear verbal and written