Administrative Dispatcher

Control Transportation Services; Goodyear (AZ); On-site; USD 40,000 - 48,000; Full time

Job summary

Control Transportation Services, Inc. dba Summit Delivery Services in Goodyear, AZ is seeking an administrative dispatcher. The role focuses on dispatching independent contractors, auditing reports, and supporting routing systems to meet client needs.

The ideal candidate will know Goodyear and surrounding areas, be proficient in Microsoft Excel, and handle daily duties with strong problem-solving and customer service skills.

Qualifications

• Geographical knowledge of Goodyear AZ and surrounding area is required.
• Experience using Microsoft Excel to manage data and reports.
• Familiarity with routing systems and dispatch software is preferred.
• Strong problem-solving skills and ability to provide solutions.
• Excellent customer service and communication abilities.

Responsibilities

• Dispatch independent contractors to locations according to customer needs.
• Handle inbound calls from customers and delivery teams.
• Coordinate with customer staff for daily operations.
• Consult with management to meet operational goals.
• Record and maintain files and records of requests, services and invoices.
• Determine appropriate responses to emergencies, accidents, or issues.
• Assist with claims examination and processing.
• Manage organizational paperwork and filing.
• Be proficient with Microsoft Word and Excel.

Skills

Geographical knowledge of Goodyear AZ

Microsoft Excel experience

Routing systems experience

Problem solving

Customer service

Tools

Routing systems

Microsoft Excel

Job description

Control Transportation Services, Inc. dba Summit Delivery Services (Goodyear AZ)

Control Transportation Services, Inc. dba Summit Delivery Services is a national Brokerage Company providing 3 rd party logistics services.

An integral part of our service offering is coordinating Independent Motor Carriers to provide home delivery of large appliances and electronics to consumer homes and businesses on behalf of our clients. We are providing top-tier experiences in the Goodyear AZ market for a leading retailer of appliances.

We are currently seeking to hire an enthusiastic and motivated individual for our Goodyear, Arizona location. The administrative dispatcher position is a customer service type position. This position will be responsible for managing (populating, auditing, and briefing management) reports and working with routing systems as well as tendering loads, providing dispatch support for independent contractors and performing services.

The ideal candidate will have geographical knowledge of Goodyear AZ and surrounding areas, Microsoft excel experience, routing systems experience, the ability to solve problems and provide resolution to issues.

Responsibilities and duties will include but are not limited to:

• Dispatch independent contractors to appropriate locations according to customer needs
• Handle inbound calls from customers and delivery teams
• Work with customer staff in performing daily duties
• Consult with managerial personnel to meet operational goals
• Record and maintain files and records of customer requests, services performed, invoices, expenses reports and other various dispatch responsibilities
• Determine the response needed to effectively and appropriately deal with emergencies, accidents, breakdowns and customer service issues
• Claims examination and process
• Filing organizational paperwork
• Must be familiar with Microsoft Word and Excel