Logistics Dispatcher & Customer Service Specialist

ADP, Inc.; Woburn (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Benefits after 90 days

Job summary

Vital Delivery Solutions in Boston/Woburn, MA is seeking a dispatcher/customer service representative to join our team. The role requires handling incoming calls and emails, dispatching deliveries with our software, and providing excellent customer service.

The ideal candidate is reliable, detail-oriented, with strong communication skills and the ability to work independently in a fast-paced environment. Training is provided, and full-time employment includes benefits after 90 days.

Qualifications

• Must be reliable and dependable.
• Excellent written and verbal communication skills.
• Must have a clean driving record and clean criminal history.
• Must provide proof of valid driver's license.
• Must be able to lift up to 50 lbs.

Responsibilities

• Answer incoming calls
• Manage incoming emails
• Bill and dispatch deliveries using software
• Manage and monitor dispatch screen and deadlines
• Assist drivers with questions
• Verify and file completed paperwork
• Provide customers with excellent customer service
• Complete a daily shift checklist

Skills

Customer service

Attention to detail

Problem-solving

Written and verbal communication

Multi-tasking

Independent work

Tools

Microsoft Office

Job description

Vital Delivery Solutions in Boston/Woburn, MA is seeking a dispatcher/customer service representative to join our team. The role requires handling incoming calls and emails, dispatching deliveries with our software, and providing excellent customer service.

The ideal candidate is reliable, detail-oriented, with strong communication skills and the ability to work independently in a fast-paced environment. Training is provided, and full-time employment includes benefits after 90 days.