Logistics Coordinator / Dispatcher

Vital Delivery Solutions; Scarborough (ME); On-site; USD 38,000 - 48,000; Full time

Job summary

Vital Delivery Solutions is seeking a dispatcher/customer service representative to join our Scarborough team. This full-time role emphasizes reliability, strong communication, and the ability to manage deliveries efficiently. Training is provided, and prior experience is helpful but not required.

You will handle calls and emails, dispatch deliveries, assist drivers, and ensure accurate documentation while maintaining high service standards in a fast-paced environment.

Qualifications

• Reliability and dependability required.
• Comfortable using a smart phone.
• Excellent written and verbal communication skills.
• Ability to work independently.
• Must provide proof of valid driver’s license.
• Clean driving record and clean criminal history.

Responsibilities

• Answer incoming calls and manage emails.
• Bill and dispatch deliveries using software.
• Monitor dispatch screen and deadlines.
• Assist drivers with questions.
• Verify and file completed paperwork.
• Provide customers with excellent customer service.
• Complete a daily shift checklist.

Skills

Customer service

Communication

Attention to detail

Multitasking

Problem solving

Independent work

Education

No degree required

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Scarborough, Scarborough, ME, US

2 days ago Requisition ID: 1160

Vital Delivery Solutions is looking for a dispatcher/customer service representative to join our team!

The ideal candidate will be driven, a team player, have a high level of enthusiasm, attention to detail, excellent customer service skills and the ability to learn quickly. Prior experience is helpful, but not required. All required training will be provided.

Duties & Responsibilities:

• Answer incoming calls
• Manage incoming emails
• Bill and dispatch deliveries using software
• Manage and monitor dispatch screen and deadlines
• Assist drivers with questions
• Verify and file completed paperwork
• Provide customers with excellent customer service
• Complete a daily shift checklist

Requirements:

• Must be reliable and dependable
• Comfortable with using a smart phone
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Be able to work independently
• Must have a clean driving record
• Must have clean criminal history
• Must provide proof of valid driver's license
• Must be able to lift up to 50 lbs
• Fluent in Microsoft Office
• Ability to work in stressful fast paced environment
• Must be able to multi-task

Benefits eligible after 90 days of full-time employment: