Logistics Dispatcher & Customer Service Pro

Vital Delivery Solutions; Scarborough (ME); On-site; USD 38,000 - 48,000; Full time

Job summary

Vital Delivery Solutions is seeking a dispatcher/customer service representative to join our Scarborough team. This full-time role emphasizes reliability, strong communication, and the ability to manage deliveries efficiently. Training is provided, and prior experience is helpful but not required.

You will handle calls and emails, dispatch deliveries, assist drivers, and ensure accurate documentation while maintaining high service standards in a fast-paced environment.

Qualifications

• Reliability and dependability required.
• Comfortable using a smart phone.
• Excellent written and verbal communication skills.
• Ability to work independently.
• Must provide proof of valid driver’s license.
• Clean driving record and clean criminal history.

Responsibilities

• Answer incoming calls and manage emails.
• Bill and dispatch deliveries using software.
• Monitor dispatch screen and deadlines.
• Assist drivers with questions.
• Verify and file completed paperwork.
• Provide customers with excellent customer service.
• Complete a daily shift checklist.

Skills

Customer service

Communication

Attention to detail

Multitasking

Problem solving

Independent work

Education

No degree required

Tools

Microsoft Office

Job description

Vital Delivery Solutions is seeking a dispatcher/customer service representative to join our Scarborough team. This full-time role emphasizes reliability, strong communication, and the ability to manage deliveries efficiently. Training is provided, and prior experience is helpful but not required.

You will handle calls and emails, dispatch deliveries, assist drivers, and ensure accurate documentation while maintaining high service standards in a fast-paced environment.